IT Specialist

US Deputy Assistant Secretary for Information and Technology; Austin (TX); On-site; USD 95,000 - 125,000; Full time

Job summary

US Deputy Assistant Secretary for Information and Technology, working with VA's Infrastructure Operations, seeks an Engineering Technician to help deliver and maintain secure, high-availability IT and cloud solutions for Veterans. This role focuses on hands-on data center support, asset/documentation in DCIM, and collaboration with stakeholders to ensure reliable service.

The position emphasizes physical installation/removal of hardware, asset audits, and ensuring workspace integrity while

Qualifications

• Attention to Detail: thorough and meticulous work.
• Customer Service: address needs and provide information or assistance.
• Oral Communication: clear, effective verbal communication.
• Problem Solving: identify problems and evaluate alternatives.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

Join VA's Infrastructure Operations (IO) to deliver and maintain secure, high-availability IT and cloud solutions. Help protect and modernize mission-critical systems and support quality services for Veterans. Work in a dynamic, innovative environment as an Engineering Technician located in Deputy Assistant Secretary for Information and Technology (VA). To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/22/2026.

You must meet the Basic Requirements (Individual Occupational Requirement), Specialized Experience, and the Selective Placement Factor to qualify for this series as described below.

Basic Requirements (Individual Occupational Requirement):

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Specialized Experience:

You must have one year of specialized experience equivalent to at least the next lower grade, GS-11, in the normal line of progression for the occupation in the organization. Specialized experience is defined as experience demonstrating accomplishment of data center management operations that required a range of knowledge of hardware and cable deployment, knowledge of capabilities and applications of network equipment including routers, switches, bridges, servers, transmission media, and related hardware, management of asset inventories and documentation into a Data Center Infrastructure Management (DCIM) database to include detailed audits of all data center items and floor layouts with required workflows. To be creditable, accomplishments normally would have involved the following, or the equivalent: (1) Knowledge of the customary approaches, techniques, and requirements appropriate to deploy any hardware or cable asset into a designated area to include appropriate documentation for accountability, (2) Planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with stakeholders and/or customers; and (3) Adaptation of guidelines or precedents to the needs of the assignment.

Selective Placement Factor:

In addition to the minimum qualifications described above, you must meet the following requirement(s) to be considered qualified for the position: Experience supporting and configuring data center infrastructure to include extensive experience in documenting assets, floor layouts, and workflows within a database, supporting IT related customer service calls, conducting physical audits and replacement of assets within a data center. JUSTIFICATON: Position is "hands-on" physical installation/removal of hardware and cabling in the data center, as well as providing in-depth inventory accuracy for customer and management use.

Evidence of the selective placement factor must be reflected in your resume.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.