Supervisory IT Specialist

US Deputy Assistant Secretary for Information and Technology; Montgomery (AL); On-site; USD 95,000 - 130,000; Full time

Job summary

Veterans Administration is seeking a qualified candidate to serve as a regional IT advisor within the Office of Information & Technology. The role supports End User Services and District Operations, advising on information management and IT projects planned for VA serviced organizations.

The incumbent will interact with area senior IT leadership to ensure program execution, performance metrics, and compliant IT service delivery across districts, with focus on customer service and detail-oriented

Qualifications

• Attention to detail when performing work and ensuring accuracy.
• Customer service mindset; engages clients to assess needs and provide timely information.
• Oral communication skills; conveys information clearly to diverse audiences.
• Problem solving; identifies issues, evaluates information, and recommends solutions.

Responsibilities

• Serves as the primary advisor and point of contact to the Area senior IT executive manager on information management issues and IT projects under development or planned for the serviced organization.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

This position is located within the Office of Information & Technology (OIT), End User Services (EUS), District Operations, at Veterans Administration duty location within the U.S. The incumbent serves as a primary advisor and point of contact to the Area senior IT executive manager and management officials on information management (IM) issues and IT project under development or planned for the serviced organization(s).

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/25/2026.

Applicants must meet all requirements when a request is received to fill a vacancy. You may qualify based on your experience as described below:

Basic Requirements

Experience

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Specialized Experience

• You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Specialized for this position is defined as: Experience managing IT programs and service delivery; overseeing system implementation, operations, and customer support; ensuring IT security and compliance; analyzing and resolving complex technical issues; developing policies and performance metrics and leading staff through work assignment, performance management, and program execution.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.