Program Support Assistant

US-Department-of-Veterans-Affair; Clarksville (TN); On-site; USD 48,000 - 60,000; Full time

Job summary

U.S. Department of Veterans Affairs in Clarksville, TN is seeking an administrative clerk to support a multi-disciplinary counseling team. The role is on-site and centers on clerical, fiscal, and supply tasks required by the Vet Center.

Applicants must meet time-in-grade requirements and demonstrate specialized experience in administrative support, database maintenance, and scheduling. Federal service rules apply and SF-50 documentation may be required.

Qualifications

• One year of specialized experience equivalent to GS-06 in the federal service.
• Provide administrative and technical support for program management.
• Maintain databases and schedule appointments; type correspondence.

Responsibilities

• Provide administrative and clerical support to a multi-disciplinary team.
• Maintain databases and support administrative, fiscal, and supply needs.
• Schedule appointments and prepare various forms of correspondence.

Skills

Clerical

Communications

Computer Skills

Information Management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

This position is located within Readjustment Counseling Service, and its primary purpose is to provide administrative and clerical support to a multi-disciplinary team providing counseling services to veterans with readjustment problems. By virtue of the mission of the Vet Center, the incumbent is the only administrative person located on site thus becoming responsible for many of the administrative, fiscal, and supply support functions for the Vet Center team. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 08/20/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
• Providing administrative and technical support for the management of various programs.
• Maintaining databases and utilizing various software programs.
• Scheduling appointments and typing a variety of correspondence.

You will be rated on the following Competencies for this position:

• Accountability
• Attention to Detail
• Customer Service
• Decision Making
• Flexibility
• Integrity/Honesty
• Interpersonal Skills
• Learning
• Reading Comprehension
• Reasoning
• Self-Management
• Stress Tolerance
• Teamwork

• Clerical
• Communications
• Computer Skills
• Manages and Organizes Information

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is sedentary. Typically, the person in this position may sit comfortably to do the work. However, there may be some walking, standing, bending and carrying of light items like papers or books. No special physical demands are required to perform the work.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.