Supervisory IT Specialist

U.S. Department of Commerce; Alexandria (VA); On-site; USD 110,000 - 150,000; Full time

Job summary

U.S. Department of Commerce in Alexandria, VA is seeking a Branch Chief for the Videoconferencing, Streaming and Operation Branch.

The role oversees end-to-end A/V technical and operational support and services across the enterprise. Candidates must meet OPM qualification requirements for the Information Technology Management Series (2210) and have one year of specialized experience at the next lower grade (GS-13) in AV, videoconferencing, streaming, or UC operations.

Qualifications

• Specialized experience in AV/videoconferencing, streaming, or UC operations.
• Experience supervising or serving as a technical lead or SME.
• Experience partnering with customers/stakeholders to define requirements and standards.

Responsibilities

• Oversee end-to-end A/V technical and operational support and services.

Skills

Attention to Detail

Customer Service

Decision Making

Information Management

Interpersonal Skills

Oral Communication

Problem Solving

Teamwork

Technical Competency

Tools

AV/Streaming Systems

Job description

The Collaborative Services Division provides support and coordination for enterprise systems that facilitate collaboration and information sharing within the agency and the public. This position serves as Branch Chief of the Videoconferencing, Streaming and Operation Branch and is responsible for oversight and coordination of end-to-end A/V technical and operational support, and associated A/V services. You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. OPM Qualifications Standards are available at Competency-Based Qualification Standard for the Information Technology Management Series, 2210.

Specialized Experienceis experience that has equipped applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, you must possess one full year (52 weeks) of specialized experience equivalent to at least the next lower grade level in the Federal service: For this position, the next lower grade level is a GS-13.

Specialized experience for this position includes:

1. Experience supervising or managing technical staff in audiovisual, videoconferencing, webcasting, streaming, or unified communications operations; OR
2. Experience serving as a technical lead or subject-matter expert in the design, configuration, testing, troubleshooting, implementation, or support of enterprise AV/streaming systems and infrastructure;

AND 3. Experience working with customers and stakeholders to develop technical requirements, policies, procedures, standards, or service improvements for audiovisual or live-event operations.

Basic Requirement Competencies:

The specialized experience must include, or be supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the competencies, as defined:

1. Attention to Detail
2. Customer Service
3. Decision Making
4. Information Management
5. Interpersonal Skills
6. Oral Communication
7. Problem Solving
8. Teamwork
9. Technical Competency

In addition to the GS-2210 competency-based qualification competencies, applicants must demonstrate the following supervisory competencies to be successful in this position:

1. Accountability
2. Customer Service
3. Decisiveness
4. Flexibility
5. Integrity/Honesty
6. Interpersonal Skills
7. Oral Communication
8. Problem Solving:
9. Resilience
10. Written Communication

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.