Supervisory IT Cybersecurity Specialist (INFOSEC)

USPTO; Alexandria (VA); On-site; USD 110,000 - 140,000; Full time

Job summary

The United States Patent and Trademark Office in Alexandria, VA seeks a Branch Chief to oversee end-to-end AV, videoconferencing, streaming, and operation services. This role requires in-person presence at the Alexandria campus with situational telework possible per policy.

You will lead technical staff, set standards for AV infrastructure, and coordinate with stakeholders to ensure reliable service delivery for agency-wide events and operations.

Qualifications

• Experience supervising or managing AV/streaming technical staff.
• Experience as a technical lead or SME in design/configuration/testing of enterprise AV/streaming systems.
• Experience working with customers and stakeholders to develop requirements and standards.

Responsibilities

• Lead enterprise videoconferencing, streaming, and UC operations to support agency needs.
• Set technical standards and oversee deployment, testing, and support of AV hardware/software.
• Develop and implement policies, procedures, and best practices for AV/streaming services.
• Deliver reliable AV solutions by coordinating with stakeholders and ensuring effective testing.
• Plan and assign work, set priorities, and monitor performance of AV staff.

Skills

Supervising technical staff

Technical lead

Stakeholder coordination

Tools

AV systems

Streaming platforms

Unified communications

Job description

The Collaborative Services Division provides support and coordination for enterprise systems that facilitate collaboration and information sharing within the agency and the public. This position serves as Branch Chief of the Videoconferencing, Streaming and Operation Branch and is responsible for oversight and coordination of end-to-end A/V technical and operational support, and associated A/V services.

Telework

The physical worksite for this position is located in Alexandria, Virginia. Presence at the Alexandria, VA campus is required for this role, as it includes on site functions that must be performed in person. Position may be eligible for situational telework in accordance with agency policy/business unit discretion. The agency currently allows for 52 hours of telework per calendar year.

Duties

• You're the driving force behind enterprise videoconferencing, webcasting, streaming, and unified communications services that support mission-critical operations, agency-wide events, and business unit needs.
• You set the standard for technical leadership in AV and streaming systems and infrastructure by evaluating, configuring, testing, deploying, and supporting related hardware, software, and management tools to ensure reliable service delivery.
• You take the lead in shaping technical requirements, policies, procedures, standards, and best practices for AV and streaming services, live event support, and operational continuity.
• You're committed to delivering technical AV and streaming solutions by analyzing customer needs and coordinating with stakeholders to ensure effective testing, implementation, and ongoing support.
• You play a pivotal role in empowering technical staff supporting AV and streaming operations by planning and assigning work, setting priorities and schedules, reviewing progress, and monitoring performance.

Qualifications

You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position. You must meet all eligibility and qualifications requirements by the closing date of the job announcement. OPM Qualifications Standards are available at Competency-Based Qualification Standard for the Information Technology Management Series, 2210.

Specialized Experience is experience that has equipped applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, you must possess one full year (52 weeks) of specialized experience equivalent to at least the next lower grade level in the Federal service: For this position, the next lower grade level is a GS-13.

Specialized experience for this position includes:

• Experience supervising or managing technical staff in audiovisual, videoconferencing, webcasting, streaming, or unified communications operations; OR
• Experience serving as a technical lead or subject-matter expert in the design, configuration, testing, troubleshooting, implementation, or support of enterprise AV/streaming systems and infrastructure;

AND

3. Experience working with customers and stakeholders to develop technical requirements, policies, procedures, standards, or service improvements for audiovisual or live-event operations.

Education

Education may not be substituted for specialized experience at this grade level.

Conditions of Employment

Applications will only be accepted from United States Citizens and Nationals and your resume and question responses must demonstrate the job-related competencies. If selected, you will be required to pass a background investigation.

The full list of conditions and qualifications can be found on the USAJOBS posting.

The United States Patent and Trademark Office is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including sexual orientation), national origin, political affiliation, marital status, disability, genetic information, age, pregnancy, childbirth, or related medical conditions, retaliation for engaging in protected activity, parental status, military service, or other non-merit factors.