SUPERVISORY CUSTOMER SERVICE CONCIERGE (NEX)

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Florida; On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

Paid Annual Leave

Sick Leave

Matching 401K Plan

Pension Plan

Job summary

NAVY Exchange Service Command (NEXCOM) is seeking a part-time Supervisory NEX Customer Services Concierge Ambassador at Mayport, FL. The role focuses on delivering premier customer service, promoting sales events, and guiding shoppers through current promotions.

Responsibilities include supervising staff, coordinating schedules, training, and maintaining records while ensuring compliance with EEO policies and brand standards. This position offers comprehensive benefits and part-time hours.

Qualifications

• 1 year of responsible clerical office or retail sales experience.
• Ability to supervise a group of associates and manage workloads.

Responsibilities

• Provides supervision for a group of associates in clerical, retail and concierge services.
• Prepares work schedules, assigns workload, and provides on-the-job training.
• Reviews subordinates' performance, approves/ disapproves leave and may recommend promotions or disciplinary actions.
• Promotes morale and enforces EEO policies among staff.
• Greets and engages customers to identify needs and provide Premier service.
• Uses knowledge of store layout and promotions to guide customers efficiently.
• Acts as a personal shopper for customers with special needs to enhance service quality.
• Promotes NEX social media engagement and STAR/MC program signups.
• Maintains customer interaction logs and supports management analysis.

Skills

Customer service

Sales support

Retail experience

Team supervision

Communication skills

Education

High school diploma or equivalent

Job description

This is a Part-Time position which offers excellent benefits to include: Medical & Dental Insurance, Life Insurance, Paid Annual & Sick Leave, Matching 401K Plan, Pension Plan, and more!

Job Summary

Serves as Supervisory NEX Customer Services Concierge Ambassador, and face of the NEX store by providing every customer with a level of service that exceeds their expectations. The Concierge role is a critical player in continuing the execution of promotional/sales events and customer service programs by keeping shoppers informed of current promotional sales events. Concierge promotes and communicates all aspects of the NEX Brand - quality retail, and demonstrates Premier Customer Services to the fullest in all aspects of proving superior customer services and assistance to patrons.

Duties And Responsibilities

Provides work direction and supervision for a group of associates within assigned departments/location engaged in performing various clerical, retail and services functions in connection with providing concierge services. Prepares work schedules; makes assignments and reassignments depending on workload; provides on-the-job training, orientation and instructions on new procedures; provides guidance and assistance to subordinates in connection with problems encountered. Reviews work of subordinates; accomplishes performance appraisals; approves/ disapproves leave; recommends personnel actions such as promotions, performance awards; and takes disciplinary actions. Promotes employee morale and attempts to resolve employee relations problems. Carries out EEO policies and communicates support of these policies to subordinates.

• Greets and engages customers in active conversation for purposes of identifying customer needs, desires and requirements.


• Uses full knowledge of the weekly NEX circular, store and department floor layout, and product placement for ease in providing customer direction.


• Interacts with customers in a friendly and professional manner to build rapports, clientele that promote repeat business.


• Acts as a support to customers with special needs by stepping in as a personal shopper in an effort to provide PREMIER customer service.


• Actively strives to expand NEX social media customer database by inviting customers to take advantage of the opportunity to sign up.


• Uses basic knowledge of base layout, local places of interest, as well as appropriate contact numbers for relevant local base services.


• Offers vehicle loading assistance to customers with special needs, and/or as requested.


• Partners with sales team members in an effort to enhance the level of service provided to help close the sale when needed.


• Proactively seeks additional knowledge by taking advantage of all NEXCOM sponsored training initiatives suited to impart knowledge on how to further enhance the customers shopping experience.


• Conducts store- walks twice a day, and proactively records areas in need of immediate attention in meeting NEX standard of tidiness and customer-ready shopping condition. Works with appropriate sales team, if necessary, in brining the area up to NEX standards and customer-ready shopping state.


• Shares store/department communication with staff weekly via communication board located near the time clock as well as managers who are returning from leave.


• Interacts regularly with customers to promote and educate on the military STAR/MC program. Ensures that the processing of all applications adhere to NEXCOM PII standards.


• Maintains daily record logs of guest interactions, STAR/MC approvals, upgrades, denials and customer comments into data tracking spreadsheets for management analysis.


• Acts in a support capacity to the NEX Guest Services Concierge Supervisor ensuring duties are carried out, and action items that result are completed in a timely manner.


• Performs other related duties as assigned.

This is a Part-Time position which offers excellent benefits to include: Medical & Dental Insurance, Life Insurance, Paid Annual & Sick Leave, Matching 401K Plan, Pension Plan, and more!

General Experience

1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.

And Specialized Experience

1 1/2 years progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled.

Substitution Of Education For Experience

Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.

Primary Location

United States-Florida-Atlantic Beach

Organization

Mayport

Schedule

Part-time (20 - 34.5 hours)