(NEX LITTLE CREEK) - CUSTOMER SERVICE CLERK

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Virginia Beach (VA); Presencial; USD 17.000 - 21.000; A tiempo parcial

Descripción de la vacante

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) in Virginia Beach seeks a customer service associate to support in-store operations, including layaway services, refunds, price adjustments, and basic account assistance. You will work with a sales team to exceed customer expectations while handling various POS transactions and maintaining store policies.

Responsibilities include assisting customers with NEXCARD accounts, processing orders, and participating in department meetings to drive sales goals while

Formación

• 1 year responsible experience in clerical office or retail sales store work.

Responsabilidades

• Provides layaway services and explains layaway policies and requirements.
• Performs cash register transactions including cash, charge, check, layaway, and gift certificates accurately.
• Assists customers with opening NEXCARD accounts and answering questions about balances and limits.
• Resolves customer problems and complaints by following store policies and referring complex issues to a higher-level associate when needed.

Descripción del empleo

Job Summary

Perform a variety of duties in connection with NEX internal and external customer services operations. Works as part of a sales team to provide service which anticipates and exceeds customer expectations.

Duties and Responsibilities

• Provides layaway services. Explains layaway policies and requirements.
• Provides refunds, merchandise exchanges, and price adjustments in accordance with NEX policy.
• Takes and places customer special orders as required. Computes cost and takes required deposit. Places orders promptly and follows up regularly with applicable Buyer Vendor. Advises customer of delivery and updates status of order as necessary.
• Assists customers in opening NEXCARD accounts. Provides applications and basic program information. Assists customers with questions regarding their accounts such as: available balances, credit limits etc.
• Becomes knowledgeable in NEX store policies including: Richter Merchandising System functions and operation, merchandise returns, price matching, check cashing, etc. Is empowered and responsible for resolving customer problems and complaints consistently, tactfully and intelligently ensuring customer satisfaction as the end result. Nonroutine issues are immediately referred to a higher level associate having authority to resolve the matter.
• Interacts with customers and coworkers in a friendly and professional manner which includes: adhering to NEX dress codes, uniform standards, and assisting supporting sales team members to the maximum extent possible.
• Communicates information to customers knowledgeably and legibly. Follows up on commitments and handles all details necessary to successfully complete the sales encounter. Thanks customers for their patronage.
• Reviews stock assortments and communicates regularly with supervisor/store manager etc. regarding additions/deletions customer preferences, needs and problems etc. Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service, job performance, achievement of store department sales goals etc.
• As required performs cash register transactions. Performs all types of cash register transactions, cash, charge, check, layaway, gift certificate etc. in an accurate and procedurally correct manner.
• Shops the competition to become familiar with commercial sector,retail store sales, events policies, best practices etc.
• Advises customers of upcoming sales events and services available throughout the Navy Exchange such as: gift wrapping, engraving, delivery, gift certificates etc.
• Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons internal and external in order to deter theft.
• Completes paperwork associated with merchandise inventory, movement, price adjustments, customer returns, cash register operation etc. accurately and completely.
• Assists in training new associates in store programs and policies as assigned.
• Performs other related duties as assigned

GENERAL EXPERIENCE

1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.

SUBSTITUTION OF EDUCATION FOR EXPERIENCE

Study completed in a college, university, or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.

Primary Location

United States-Virginia-Virginia Beach

Organization

Little Creek

Schedule

Flexible (0 - 19.5 hours)

Unposting Date

Oct 30, 2026, 5:59:00 AM