SUPERVISORY SALES ASSOCIATE - NAVAL AMPHIBIOUS BASE CORONADO - FULL TIME (35-40 HOURS

Navy Exchange Service Command; San Diego (CA); Sur place; USD 38 000 - 46 000; Plein temps

Avantages offerts par ce poste

Paid annual and sick leave

Résumé du poste

Navy Exchange Service Command is seeking a Supervisory Sales Associate at Naval Amphibious Base Coronado for full-time hours. You will lead a team, assist customers, and promote our brand while delivering quality service in a fast-paced store environment.

The role emphasizes supervising associates, training staff, maintaining store appearance, handling POS transactions, and ensuring customer satisfaction with a focus on military families and active duty.

Qualifications

• 1 year of retail or related work experience required.
• 1 year of progressive supervisory experience preferred.
• Strong interpersonal and communication skills.
• Able to read, write, and interpret instructional documents such as safety rules and manuals.
• Basic math, calculator use, and ability to make change.
• Ability to multi-task and work in a team.
• Customer service oriented with positive attitude.

Responsabilités

• Engage customers proactively and determine needs.
• Direct customers to merchandise and inform about promotions.
• Maintain store appearance and knowledge of layout.
• Cross-sell products and suggest latest trends.
• Operate POS system, process payments, and handle cash.
• Assist with inventory and ticketing; support security of assets.
• Provide leadership, coaching, and training to sales associates.
• May open/close locations and perform other duties.

Connaissances

Product knowledge

Communication skills

Reading & writing

Customer service

Supervisory experience

Multi-tasking

Teamwork

Outils

POS system

Calculator

Description du poste

Job Description - SUPERVISORY SALES ASSOCIATE - NAVAL AMPHIBIOUS BASE CORONADO - FULL TIME (35-40 HOURS (2600031V)

Job Description

SUPERVISORY SALES ASSOCIATE - NAVAL AMPHIBIOUS BASE CORONADO - FULL TIME (35-40 HOURS

Job Number

2600031V

Organization

Come work for us as a federal employee, and help support our mission by providing customers with quality goods and services at a savings and to support quality of life programs for active duty military, retirees, reservists and their families.

Job Summary:

As a Supervisory Sales Associate you will be the face of our company to both the associates and our customers You get to highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. You will also be a team leader to the associates ensuring the work environment is positive and productive. Through a continuous learning environment you will be able to stay current on products we sell and able to articulate our purpose in a manner that is educational insightful and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.

Duties and Responsibilities

Customer Service

• Proactively engage and make a connection with customers.
• Asking questions and listening to customer s needs.
• Directing customers to merchandise informing them about upcoming events promotions mobile offers STAR card.
• Cooperate and build positive inclusive and respectful relationships take accountability for your own actions and outcomes.

Organization

• Maintaining store appearance.
• Cross-selling products and knowing layout of the store.
• Make suggestions to customer on latest trends and current promotions based on customer’s individual needs.
• Learning product features keeping up with the latest trends leveraging company tools and technology to confidently provide the customer with product knowledge specs.
• Using a Point-of-Sales system processing cash exchanges discounts gift cards credit cards debit cards cash handling including counting money and returning accurate amounts to customer.
• Completing various forms of paperwork reports and reconciliation
• Be the keeper of merchandise complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories
• Responsible for the security of cash fixed assets and merchandise inventory.
• Providing direction on assignments including prioritizing projects tasks managing merchandise and inventory.
• Adherence to assigned work schedule. Accurate and complete follow through on work assignments. Supervisory Requirements
• Provides effective leadership demonstrates ability to direct train and motivate associates sets a positive example. Responsible for providing coaching and feedback timely and professionally. Provide direction work assignments training to sales associates provide input to Department Manager on associate performance. May open close locations.
• Other Duties as assigned

QUALIFICATIONS Product Knowledge Moderate level of knowledge of products merchandise Provide training documentation to sales associates on product features Experience 1-2 years of Retail or relevant work experience required 1 year of lead or supervisory experience preferred. Communication Skills Strong interpersonal and communication skills. Ability to read write and interpret instructional documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to effectively communicate with customer’s peers and management. Ability to communicate on the telephone with proper etiquette. Mathematical Skills Basic math functions such as addition subtraction multiplication and division. Ability to use a calculator and calculate percentages and ratios. Must be able to make change in American monetary units. Reasoning Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take initiative independent of direct supervision. Ability to defuse escalated exchanges and create win win situation.

PHYSICAL DEMANDS WORK ENVIRONMENT This position involves constant moving talking hearing reaching grabbing and standing for at least two consecutive hours. May occasionally involve stooping kneeling crouching and climbing ladders. Vision abilities include close vision color vision depth perception and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon location.

OTHER SKILLS Enthusiastic friendly and energetic with a desire to provide outstanding service.

WORK HOURS: Available to work a variety of hours which may include early mornings, evenings, weekends and holidays.

May work across multiple departments based upon business needs.

By choosing to work for the NEXCOM Enterprise, you will enjoy one of the best benefit packages available anywhere:

• PAID ANNUAL AND SICK LEAVE

GENERAL EXPERIENCE 1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.

AND SPECIALIZED EXPERIENCE 1 year progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled.

SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience. At any level specialized experience may be substituted for required general experience. Candidates must have demonstrated in their work experience or training that they possess or have potential to develop the qualities of successful supervision.