Supervisory Computer Operator

IRS-babd5cc6; Detroit (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Internal Revenue Service is seeking qualified candidates for the Taxpayer Services position. The role covers CARE-Customer Assistance, Relationship and Education - Correspondence Production Services, focusing on managing workloads and ensuring program objectives are met.

Applicants should demonstrate experience in supervising personnel, balancing workloads, and analyzing performance metrics to drive improvements. Federal experience not required and a baseline age requirement applies.

Qualifications

• Experience applying management techniques, methods, theories, and labor relations concepts to optimize resources.
• Experience monitoring and controlling production workloads and detecting errors.
• Experience analyzing workload data, quality metrics, and program reports to identify trends and improve efficiency.
• Experience distributing, balancing, and monitoring workload among employees and priorities.
• Experience planning, directing, and reviewing work and evaluating employee performance.

Responsibilities

• Oversee production workloads and ensure timely completion of assignments.
• Balance personnel, equipment, and space to meet program objectives.
• Analyze program data and implement corrective actions to improve quality and timeliness.
• Provide guidance and direction to staff and communicate expectations and results.

Skills

Personnel management

Workload balancing

Data analysis

Performance feedback

Operational planning

Education

High school diploma or equivalent

Job description

WHAT IS TAXPAYER SERVICES?

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

• Position(s) are to be filled in the following area(s):
  • TS - CARE-Customer Assistance, Relationship and Education - Correspondence Production Services

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement.

SPECIALIZED EXPERIENCE

IR-7 Level: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the next lower level within the payband or GS grade in the normal line of progression in the Federal service that demonstrates the required managerial skills and technical competence required to perform the job. To be qualifying for this position your experience must include:

• Using management techniques, methods, theories, principles, and labor relations concepts to assure optimum utilization of personnel, equipment, and space for the accomplishment of all program objectives;
• Monitoring and controlling for processing of production workloads and detecting errors;
• Analyzing workload data, quality metrics, and program reports to identify trends, assess program effectiveness, and implement corrective actions to improve quality, timeliness, and efficiency;
• Distributing, balancing, and monitoring workload among employees, adjusting priorities, and ensuring timely completion of assignments in accordance with program requirements;
• Planning, assigning, directing, and reviewing work; evaluating employee performance; and taking appropriate corrective or disciplinary actions to ensure program goals are met;
• Providing guidance, feedback, and direction to employees, coordinating with management, and communicating program expectations, performance results, and operational issues.

AND

MINIMUM AGE REQUIREMENT

You must also meet the following requirements:

• Minimum age for federal employment is 18 years old, or at least 16 years old and have:
  • Graduated from high school or been awarded a certificate equivalent to graduating from high school; or
  • Completed a formal vocational training program; or
  • Received a statement from school authorities agreeing with your preference for employment rather than continuing your education.

For more information on qualifications please refer to OPM's Qualifications Standards. Go to Understanding the IRS Paybands for GS/IR conversion.