Tax Examining Technician (Seasonal) - Direct Hire, TERM

IRS-babd5cc6; Andover (MA); On-site; USD 42,000 - 52,000; Full time

Job summary

IRS in Andover, MA is seeking a candidate for the Taxpayer Services—TS SC Accounts Management area. The role focuses on handling customer inquiries related to billing and financial transactions and managing taxpayer accounts in a federal setting.

Applicants may qualify with specialized experience or education as described by the OPM standards. The position requires attention to detail, accuracy in record keeping, and compliance with federal guidelines.

Qualifications

• Experience responding to customer inquiries regarding billing or financial transactions and managing customer accounts.
• Experience using a computer to locate and review records (e.g., Word, Excel, Edge).
• Education may substitute for experience: Bachelor's degree or four years of education in any field.
• Combination of education and experience may suffice as equivalent to one year of specialized experience.

Job description

WHAT IS TAXPAYER SERVICES?

A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

• Position(s) are to be filled in the following area(s):
  • TS SC - Accounts Management
• Consider each location carefully when applying. You will be limited to 1 location choices. If you are selected for a location, that location will become your official post of duty.

REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume.

You must meet the following requirements by the closing date of this announcement.

Specialized Experience/ Education GS-05:

Applicants must meet one of the following: At least one (1) year of specialized experience equivalent to the next lower grade level (GS-04) in the Federal government. To be qualified for this position, experience must include: experience responding to customer inquiries regarding billing or financial transactions and managing customer accounts (for example: credits, debits, adjustments, reconciling discrepancies etc.); performing daily work using a computer (for example: Adobe Acrobat, Microsoft Word, Excel, Edge, or other search engines) to locate and review records; and researching and communicating established rules and procedures that involve factual details;

OR

You may substitute education for specialized experience as follows: A Bachelor's degree or four years of education above high school in any field of study from an accredited business, secretarial or technical school, junior college, college or university.

OR

Have a combination of education and experience equivalent to one year of specialized experience. Post-high school education must be from an accredited business, secretarial or technical school, junior college, college or university.

AND

You must also meet the following requirements:

• MINIMUM AGE REQUIREMENT: Minimum age for federal employment is 18 years old, or at least 16 years old and have:
  • Graduated from high school or been awarded a certificate equivalent to graduating from high school; or
  • Completed a formal vocational training program; or
  • Received a statement from school authorities agreeing with your preference for employment rather than continuing your education

For more information on qualifications please refer to OPM's Qualifications Standards.