Lead Contact Representative

Internal Revenue Service; United States; On-site; USD 65,000 - 85,000; Full time

Job summary

Internal Revenue Service seeks qualified candidates for Taxpayer Services - Accounts Management. This position focuses on accounts and advisory services for taxpayers, requiring careful handling of sensitive information and coordination with colleagues to resolve issues.

Applicants must meet federal qualification requirements, including specialized experience at the GS-08 level and TIG/TACA rules compliance. Federal experience is not required, as stated in the posting.

Qualifications

• One year of specialized experience at the GS-08 level or equivalent is required.
• Experience applying methods and guidelines related to individual and/or business accounts.
• Experience advising taxpayers on rights and appeals procedures.

Responsibilities

• Researching accounts and handling sensitive situations with taxpayers and third-party representatives.
• Servicing internal and external customers by coordinating workflow and addressing related problems.
• Coaching or evaluating subordinates and assisting in supervising duties.

Skills

Specialized experience

Job description

What is Taxpayer Services - Accounts Management? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Position(s) are to be filled in following area(s): TS SC - Accounts Management REVIEW THE ADDITIONAL INFORMATION BELOW FOR FURTHER DETAILS

Federal experience is not required. Experience may have been gained in the public sector, private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement.

QUALIFICATION REQUIREMENTS:

SPECIALIZED EXPERIENCE GS-09: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-08 grade level in the Federal service.

Specialized experience for this position includes:

• Applying the methods, precedents, and guidelines related to individual and/or business accounts and the specialization of the assigned workload to advise taxpayers of their rights and appeals procedure;
• Researching accounts and dealing with all individuals including third party representatives, often in sensitive situations, including those where individuals are evasive, irate, and unwilling to accept the Service's or Employers position as to the determination of their account;
• Servicing internal and external customers by identifying organizational functions, terminology, quality assurance techniques, and reporting requirements in order to coordinate workflow and resolve related problems;
• Assessing the performance capabilities of employees in order to assign work appropriately;
• Experience with organizational office operation, processing and procedures and administrative policies, to support the supervisor or to use when acting as supervisor;
• Experience utilizing inventory management procedures to control casework and conduct research;
• Experience coaching, instructing, and/or evaluating subordinates.

AND You must also meet the following requirement(s):

TIME AFTER COMPETITIVE APPOINTMENT (TACA):

By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens"

TIME IN GRADE (TIG):

For positions above the GS-05, applicants must meet applicable time-in-grade requirements to be considered eligible. One year (52 weeks) at the next lower grade level is required to meet the time-in-grade requirements for the grade you are applying for. For positions at the GS-05, you cannot advance to the GS-05 if you have held a GS-02 in the past 52 weeks. There is no TIG restriction for GS-02, 03 or 04 positions. For more information on qualifications please refer to OPM's Qualifications Standards.