Supervisor, Work Assignments (Commuter Rail)

rtddenver; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Benefits link to RTD

Job summary

Regional Transportation District (RTD) in Denver seeks a Supervisor to manage daily staffing and vehicle requirements, ensuring full service coverage and on-time operations. You will build and adjust schedules, monitor the extra board, and respond to last-minute changes in collaboration with operations staff.

The role ensures safety standards, policies, and bargaining agreements are followed, and you will analyze operational data to prepare detailed reports for administrative and bargaining-unit

Qualifications

• Minimum one year in transit operations, maintenance, schedule making, or a related support function.
• Must possess a valid driver’s license.
• Colorado driver’s license required within 30 days of hire; no DUI/DWI in past 5 years.

Responsibilities

• Supervise Operators with direction, training, coaching, and performance feedback.
• Monitor daily operations, identify service issues, and implement solutions.
• Oversee pullout, workforce utilization, vehicle assignments, and scheduling to ensure service coverage.
• Prepare payroll-related documentation and conduct regular audits.
• Coordinate special services, detours, and disruptions per collective bargaining agreements.
• Maintain dispatch areas and represent the department professionally.
• Perform duties across bus, commuter rail, light rail, and para-transit as needed.

Skills

Transit operations

Scheduling

Staff supervision

Communication

Education

High school diploma

Job description

About RTD

At Regional Transportation District (RTD), We make lives better through connections!

When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community.

• RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits
• (RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.)

This position manages daily staffing and vehicle requirements to ensure all scheduled service is fully covered and operates on time. The role builds and adjusts schedules, monitors extra board and overtime usage, and responds to last‑minute staffing or operational changes to prevent missed trips or service interruptions. It collaborates closely with operations staff on work assignments, vehicle deployment, detours, and system issues, while maintaining strong partnerships with employees, union leadership, and other departments.

The position ensures compliance with safety standards, policies, regulations, and collective bargaining agreements, and supports a positive, productive work environment. Additional responsibilities include analyzing operational data and preparing detailed reports for administrative and bargaining‑unit staff.

This is a safety sensitive position subject to the rules and regulations of the RTD Drug and Alcohol Policy.

AESSENTIAL DUTIES & RESPONSIBILITIES

• Supervise Operators by providing direction, training, coaching, performance feedback, and equitable treatment while maintaining a positive and respectful work environment.
• Conduct fit‑for‑duty observations and ensure Operator compliance with all operating rules, policies, procedures, work instructions, and federal regulations.
• Monitor daily operations, identify service‑related issues (schedules, routes, detours, reliability, safety hazards), and implement or recommend solutions.
• Oversee daily pullout, workforce utilization, vehicle assignments, extra board operations, and scheduling to ensure all service is covered and on time.
• Manage assignments, Hours of Service compliance, leave tracking, and timekeeping accuracy; prepare payroll‑related documentation and conduct regular audits.
• Support workforce bid processes, change‑day activities, and special programs or projects through effective coordination and problem‑solving.
• Coordinate special services, bus bridges, emergency operations, drug screens, and other service disruptions; assign open work in accordance with collective bargaining agreements.
• Produce and maintain operational materials such as detours, reroutes, schedules, route maps, work assignments, yard moves, and incident kits; issue and collect Operator equipment.
• Prepare technical reports, operational updates, and documentation; manage records, databases, dispatch communications, and customer/Operator inquiries.
• Foster cross‑functional collaboration, participate in committees and working groups, and support employee recognition and service unit events.
• Maintain clean, organized dispatch areas and represent the department professionally.
• Perform duties across multiple modes (bus, commuter rail, light rail, para‑transit) as needed based on business requirements and career development.
• Performs all other job‑related duties as assigned.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent required.
• A minimum of one (1) year in transit operations, maintenance, schedule making, or a related support function. Must possess a valid driver's license.
• Must have a valid Colorado driver's license or the ability to obtain one within 30 days of hire. No DUI, DWI, or Reckless Driving violations in the past 5 years.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of transit routes, service structures, operations, work rules, Hours of Service regulations, DOT requirements, and collective bargaining provisions.
• Understanding of extra board operations, workforce planning, Operator assignments, fleet management, and operational factors such as traffic and environmental conditions.
• Ability to supervising staff, provide leadership, manage performance, and maintain workforce efficiency.
• Strong written and verbal communication skills,