Supervisor, Work Assignments (Light Rail)-1

rtddenver; Denver (CO); On-site; USD 65,000 - 90,000; Full time

Job summary

Regional Transportation District (RTD) in Denver seeks a skilled Operations Scheduling Supervisor to ensure daily service is covered and on time. You will build and adjust staff schedules, monitor the extra board, and respond to last‑minute changes to prevent missed trips, working closely with operations and unions.

You will analyze operational data, prepare reports for administration and bargaining-unit staff, and uphold safety standards and labor agreements.

Qualifications

• High school diploma or equivalent is required.
• Minimum of one year in transit operations, maintenance, schedule making, or related support functions.
• Valid driver's license is required; Colorado license must be obtained within 30 days of hire.

Responsibilities

• Supervise Operators by providing direction, training, coaching, and performance feedback.
• Monitor service schedules, routes, detours, reliability, and safety; implement solutions.
• Oversee daily pullout, workforce utilization, and scheduling to ensure service is covered and on time.
• Prepare payroll-related documentation and conduct audits for accuracy.

Skills

Leadership

Scheduling

Regulatory compliance

Data reporting

Education

High school diploma or equivalent

Job description

At Regional Transportation District (RTD), We make lives better through connections!

When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community.

RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits (RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.)

This position manages daily staffing and vehicle requirements to ensure all scheduled service is fully covered and operates on time. The role builds and adjusts schedules, monitors extra board and overtime usage, and responds to last‑minute staffing or operational changes to prevent missed trips or service interruptions. It collaborates closely with operations staff on work assignments, vehicle deployment, detours, and system issues, while maintaining strong partnerships with employees, union leadership, and other departments.

The position ensures compliance with safety standards, policies, regulations, and collective bargaining agreements, and supports a positive, productive work environment. Additional responsibilities include analyzing operational data and preparing detailed reports for administrative and bargaining‑unit staff. This is a safety sensitive position subject to the rules and regulations of the RTD Drug and Alcohol Policy.

DUTIES & RESPONSIBILITIES

ESSENTIAL

• Supervise Operators by providing direction, training, coaching, performance feedback, and equitable treatment while maintaining a positive and respectful work environment.
• Conduct fit‑for‑duty observations and ensure Operator compliance with all operating rules, policies, procedures, work instructions, and federal regulations.
• Monitor daily operations, identify service‑related issues (schedules, routes, detours, reliability, safety hazards), and implement or recommend solutions.
• Oversee daily pullout, workforce utilization, vehicle assignments, extra board operations, and scheduling to ensure all service is covered and on time.
• Manage assignments, Hours of Service compliance, leave tracking, and timekeeping accuracy; prepare payroll‑related documentation and conduct regular audits.
• Support workforce bid processes, change‑day activities, and special programs or projects through effective coordination and problem‑solving.
• Coordinate special services, bus bridges, emergency operations, drug screens, and other service disruptions; assign open work in accordance with collective bargaining agreements.
• Produce and maintain operational materials such as detours, reroutes, schedules, route maps, work assignments, yard moves, and incident kits; issue and collect Operator equipment.
• Prepare technical reports, operational updates, and documentation; manage records, databases, dispatch communications, and customer/Operator inquiries.
• Foster cross‑functional collaboration, participate in committees and working groups, and support employee recognition and service unit events.
• Maintain clean, organized dispatch areas and represent the department professionally. - Perform duties across multiple modes (bus, commuter rail, light rail, paratransit) as needed based on business requirements and career development.

OTHER

All job-related duties as assigned.

QUALIFICATIONS

• High school diploma or equivalent required.
• A minimum of one (1) year in transit operations, maintenance, schedule making, or a related support function. Must possess a valid driver's license.
• Must have a valid Colorado driver's license or the ability to obtain one within 30 days of hire. No DUI, DWI, or Reckless Driving violations in the past 5 years.
• Ability to obtain Light Rail Vehicle Operator certification within 90 days of hire and maintain certification.

KNOWLEDGE, SKILLS and ABILITIES

• Knowledge of transit routes, service structures, operations, work rules, Hours of Service regulations, DOT requirements, and collective bargaining provisions.
• Understanding of extra board operations, workforce planning, Operator assignments, fleet management, and operational factors such as traffic and environmental conditions.
• Ability to supervising staff, provide leadership, manag