Supervisor, Work Assignments (Commuter Rail)

RTD; Denver (CO); On-site; USD 65,000 - 92,000; Full time

Job summary

RTD in Denver seeks a Transit Operations Supervisor to manage daily staffing and vehicle requirements, ensuring on-time service and compliant operations. You will adjust schedules, monitor overtime, collaborate with operations and union leadership, and prepare detailed reports for administration.

The role emphasizes safety, adherence to regulations, and positive team leadership across multi-mode transit, including bus and rail.

Qualifications

• High school diploma or equivalent.
• At least 1 year in transit operations or related support.
• Valid Colorado driver's license within 30 days of hire.

Responsibilities

• Supervise Operators with direction, training, coaching and feedback.
• Monitor schedules, routes, detours and service reliability to prevent interruptions.
• Oversee scheduling, Hours of Service compliance, payroll docs and audits.
• Coordinate special services and disruptions; align with bargaining agreements.
• Prepare reports and maintain records, dispatch communications and inquiries.

Skills

Staff supervision

Leadership

Communication

Time management

Data analysis

Microsoft Office

Hours of Service

DOT compliance

Scheduling

Operations coordination

Education

High school diploma

Transit operations experience

Valid driver's license

Colorado driver license within 30 days

Tools

Microsoft Office Suite

Dispatch software

Job description

When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community.

RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits (RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.)

This position manages daily staffing and vehicle requirements to ensure all scheduled service is fully covered and operates on time. The role builds and adjusts schedules, monitors extra board and overtime usage, and responds to last-minute staffing or operational changes to prevent missed trips or service interruptions. It collaborates closely with operations staff on work assignments, vehicle deployment, detours, and system issues, while maintaining strong partnerships with employees, union leadership, and other departments.

The position ensures compliance with safety standards, policies, regulations, and collective bargaining agreements, and supports a positive, productive work environment. Additional responsibilities include analyzing operational data and preparing detailed reports for administrative and bargaining‑unit staff.

This is a safety sensitive position subject to the rules and regulations of the RTD Drug and Alcohol Policy.

Aessential Duties & Responsibilities

• Supervise Operators by providing direction, training, coaching, performance feedback, and equitable treatment while maintaining a positive and respectful work environment.
• Conduct fit-for-duty observations and ensure Operator compliance with all operating rules, policies, procedures, work instructions, and federal regulations.
• Monitor daily operations, identify service-related issues (schedules, routes, detours, reliability, safety hazards), and implement or recommend solutions.
• Oversee daily pullout, workforce utilization, vehicle assignments, extra board operations, and scheduling to ensure all service is covered and on time.
• Manage assignments, Hours of Service compliance, leave tracking, and timekeeping accuracy; prepare payroll-related documentation and conduct regular audits.
• Support workforce bid processes, change-day activities, and special programs or projects through effective coordination and problem-solving.
• Coordinate special services, bus bridges, emergency operations, drug screens, and other service disruptions; assign open work in accordance with collective bargaining agreements.
• Produce and maintain operational materials such as detours, reroutes, schedules, route maps, work assignments, yard moves, and incident kits; issue and collect Operator equipment.
• Prepare technical reports, operational updates, and documentation; manage records, databases, dispatch communications, and customer/Operator inquiries.
• Foster cross-functional collaboration, participate in committees and working groups, and support employee recognition and service unit events.
• Maintain clean, organized dispatch areas and represent the department professionally.
• Perform duties across multiple modes (bus, commuter rail, light rail, para-transit) as needed based on business requirements and career development.
• Performs all other job-related duties as assigned.

Minimum Qualifications

• High school diploma or equivalent required.
• A minimum of one (1) year in transit operations, maintenance, schedule making, or a related support function. Must possess a valid driver's license.
• Must have a valid Colorado driver's license or the ability to obtain one within 30 days of hire. No DUI, DWI, or Reckless Driving violations in the past 5 years.

Knowledge, Skills And Abilities

• Knowledge of transit routes, service structures, operations, work rules, Hours of Service regulations, DOT requirements, and collective bargaining provisions.
• Understanding of extra board operations, workforce planning, Operator assignments, fleet management, and operational factors such as traffic and environmental conditions.
• Ability to supervise staff, provide leadership, manage performance, and maintain workforce efficiency.
• Strong written and verbal communication skills, with the ability to collaborate effectively across departments and build positive working relationships.
• Ability to make sound decisions, exercise judgment, and demonstrate diplomacy, sensitivity, and strong interpersonal skills.
• Proficient with Microsoft Office Suite, and the ability to manage data entry, documentation, record-keeping, and information systems accurately.
• Proficient in time management, workload prioritization, and meeting deadlines with attention to detail. Ability to analyze operational data, identify trends, recognize challenges early, and implement corrective or cost-effective measures.
• Ability to prepare and manage work assignment materials, schedules, extra board assignments, and open-work documentation.
• Proficient in adjusting schedules and resource allocation to optimize service performance and support change-day activities.
• Ability to collect, process, and evaluate data, investigate feedback, and support continuous improvement efforts.
• Ability to coordinate special services, distribute schedule changes and operational materials, and maintain organized administrative workflows.

OTHER:

An equivalent combination of education, experience, knowledge, skills, and abilities.

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS:

• The work environment is a typical office environment with minimal exposure to excessive noise or adverse environmental issues.

CAREER MAP:

Based on job performance, experience, education, and position availability the next step on the career map for this position may be: Assistant Manager, Operations or Supervisor, Transit System and Support

Posting Opens:

September 25, 2026

Posting Closes:

October 9, 2026

We are considering all applications for this position up until October 8, 2026 at 11:59 PM. For consideration, please be sure to apply before the posting end date and attach a resume.

Pay Range

$65,177.00 - $92,062.25 Annual

EEO POLICY AND ADA ACCOMMODATIONS

RTD is proud to be an Equal Opportunity Employer, supporting diversity, equity, and inclusion in the workplace. All applicants will be considered for employment regardless to the race, sex, disability status or any other characteristic protected by law and we encourage candidates from all identities, backgrounds, and abilities to apply. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status, or any other protected status in accordance with applicable law. RTD is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, pre-employment testing, participating in the employee selection process, promotions, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require a reasonable accommodation, please reach out to our Employment ADA Coordinator Kris Frazier at [e-mail], or the Talent Acquisition team [e-mail].

To learn more or see our EEO page at: https://www.rtd-denver.com/open-records/reports-and-policies/eeo-policy

RTD posts a compensation range that represents a good faith estimate of what RTD anticipates paying for the position at the time of posting. Starting salary is based on the candidate's relevant and verified education, training and work experience. Applicants should submit all relevant and verifiable education, training and work experiences at the time of application.