Supervisor, Warehouse Operations (outbound)

iHerb; Elgin (IL); On-site; USD 56,000 - 75,000; Full time

Job summary

iHerb is seeking a Warehouse Department Supervisor to lead a high-volume outbound operation, coordinating picking, packing, shipping, and fulfillment for national and international shipments. The role emphasizes safety, scheduling, and process improvement in a fast-paced environment.

The ideal candidate has 3–5 years in warehouse roles within automated settings, a Bachelor’s in Business Management or equivalent, and strong organizational and communication skills.

Qualifications

• Excellent organizational and managerial skills.
• Excellent written and spoken communication.
• Bachelor’s degree preferred or equivalent work experience.
• 3–5 years warehouse experience in an automated environment.

Responsibilities

• Plan, schedule and coordinate departmental activities to fulfill orders and manage inventory.
• supervise picking, packing, shipping, receiving and fulfillment operations.
• Maintain safe, efficient, and orderly work environment and drive continuous improvements.
• Manage labor planning and vendor relationships, and resolve issues across departments.

Skills

Leadership

Communication

Planning & scheduling

Problem solving

Team management

Education

Bachelor’s Degree in Business Management

Tools

Microsoft Office

Google Workspace

Job description

For A Better You At iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member, we’ll empower you to live this promise each day as you make a truly global impact in your career. We constantly strive for innovation, while transforming and improving the online shopping experience for our customers. We believe that individually we are incredible, but when we come together, our growth is infinite. In an industry that is constantly evolving, we are on a mission to make an impact on the global market, and the individual and collaborative efforts of our people are paramount to helping us succeed. Whether you work in one of our logistics centers, technology hubs, corporate offices or even from home, your role at iHerb will take you beyond what’s expected, turning challenge into change.

Job Summary:

The Warehouse Department Supervisor will provide leadership and direction in a high volume outbound, B2C small parcel environment, supervise and coordinate activities of team members concerned with picking, packing, shipping, receiving and fulfillment as it relates to preparing it for same day shipping both nationally and internationally via expedited carrier services, maintaining a safe, effective and orderly work environment, scheduling, continuous process improvement and maintaining positive vendor relationships.

Job Expectations:

• Orders departmental supplies as needed
• Plan, schedule, and coordinate departmental activities to fulfill sales orders, meet inventory requirements, and deliver manufactured products in a timely fashion
• Issue written and oral instructions
• Study and standardize procedures to improve efficiency of team members
• Maintain harmony among team members and resolve grievances
• Confer with other managers outside of the distribution center to ensure coordination of other functions such as inventory management and quality assurance
• Maintain a safe and organized work environment
• Responsible for working with other departments to assist in resolving issues related to products and order fulfillment
• Responsible for improving and maintaining inventory accuracy
• Responsible for evaluating and planning labor for upcoming warehouse needs
• Engages in the typical responsibilities of a supervisor requiring evaluating, organizing, integrating and delegating
• Plans, directs and coordinates all day-to-day activities of the warehouse department in an organized, safe and sanitary work environment that is in compliance with the Company’s policies, OSHA and government regulations
• Monitors and manages all aspects of team member performance to include administering write-ups/counseling
• Contains and/or reduces cost and drives productivity within the department
• Cooperates in a cross‑functional manner as a change agent with all departments within the Company
• Manages workflow to meet planned department productivity standards
• Train new or newly assigned team members in the proper methods and standard operating procedures of a job function
• Completes special projects as determined

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable, with or without notice.

Knowledge, Skills and Abilities:

Required: Excellent organizational and managerial skills. Excellent communication skills – written, oral, reading and understanding. Ability to work extended hours and weekends

Equipment Knowledge:

Experience with Microsoft Office Suite Programs (i.e.: Microsoft Word, Excel) and Google Office.

Experience Requirements:

Generally requires a minimum of three (3) to five (5) years of warehouse experience in an automated environment.

Education Requirements:

Bachelor’s Degree in Business Management or related field preferred, or a combination of education and equivalent work experience.

Judgment/Reasoning Ability:

Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy. Ability to use judgment and reasoning skills, and determine when to elevate issues, as required, in a timely manner.

Physical Demands:

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job, the Team Member is regularly required to talk and hear. The Team Member is frequently required to stand, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms. Reaching above shoulder heights, below the waist or lifting as required to store materials throughout the work day. The Team Member may occasionally lift or move materials and products up to 60 pounds. Proper lifting techniques required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

The noise in the work environment is usually moderate. Other factors are: Hectic, fast‑paced with multi‑level distractions Company uniforms, closed‑toed shoes, casual work environment Warehouse environment, may be required to wear safety equipment Ability to work extended hours as required

Compensation:

The expected salary range for this role is 65000 USD. The actual base pay offered will be determined by factors such as the candidate's relevant experience, education, geographic location, and internal equity.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

At iHerb, we believe that living a healthy and balanced life should be easy and accessible to everyone. As a team member, we’ll empower you to live this promise each day as you make a truly global impact in your career.

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.

iHerb does not accept unsolicited 3rd party ("Agency") candidates.