Supervisor, Tutoring Services

Yavapai-College; Prescott (AZ); On-site; USD 60,000 - 75,000; Full time

Job summary

Yavapai College is seeking a Supervisor, Tutoring Services to oversee daily operations at the Prescott Center for Learning and Innovation (CLI) and supervise the Tutoring Specialist. You will provide drop-in and by-appointment tutoring, coordinate embedded tutoring, and support campus centers district-wide.

You will expand outreach to Early College students, collaborate with the Verde Valley Learning Resources Supervisor, and build faculty relationships to increase referrals and placements.

Qualifications

• Bachelor's degree required.
• 3+ years of experience supervising staff in higher education.
• 1–2 years of tutoring or academic support experience in a high school, higher education, or similar setting.
• Experience with Early College programs, embedded tutoring models, or multi-campus service coordination.
• Willingness and ability to travel to Prescott Valley, CTEC, and other CLI-affiliated centers; reliable transportation and valid driver's license.
• Able to work evenings and weekends as needed.

Responsibilities

• Supervise tutoring staff, including scheduling and performance feedback.
• Provide by-appointment tutoring in writing and/or mathematics for at least 10 hours per week.
• Staff YC-affiliated campus centers such as Prescott Valley and CTEC.
• Coordinate and market the embedded tutoring program with faculty outreach.
• Lead student engagement events (e.g., Finals Fest) and staff the Information Services Desk.
• Compile statistics and reports on tutoring services, staffing, and outreach.
• Monitor expenditures to keep operations within budget.

Skills

Writing tutoring

Mathematics tutoring

Staff supervision

Tutoring program coordination

Communication skills

Public speaking

Project management

Customer service mindset

Adaptability

Learning technology usage

MS Office Suite

AI in education

Education

Bachelor's degree

Tools

Canvas LMS

LibCal scheduling

Microsoft Word

Microsoft Excel

PowerPoint

Job description

The Supervisor, Tutoring Services oversees the daily operations of Tutoring Services within the Prescott Center for Learning and Innovation (CLI) and directly supervises the Tutoring Specialist. This position provides direct academic support to students through drop-in and by-appointment tutoring and academic coaching, coordinates the embedded tutoring program, and supports campus centers across the district. The role expands outreach to Early College students, collaborates with the Verde Valley Learning Resources Supervisor to provide a consistent tutoring experience across CLI locations, and builds relationships with faculty to increase student referrals and embedded tutoring placements. The position also staffs the Information Services Desk and leads student engagement events such as Finals Fest. Flexibility to work evenings and weekends and travel to CLI-affiliated centers is required.

Key Responsibilities

• Supervise tutoring staff, including scheduling, day-to-day guidance, professional development, and performance feedback.
• Provide by-appointment tutoring in writing and/or mathematics for a minimum of 10 hours per week and staff YC-affiliated campus centers, including Prescott Valley and CTEC, based on operational needs.
• Conduct outreach and represent Tutoring Services at student-facing events and activities, including Open House and Welcome Back events.
• Lead student engagement events such as Finals Fest, including planning, logistics, and execution.
• Coordinate and market the embedded tutoring program through faculty outreach, tutor placement, scheduling, and ongoing communication with instructional staff.
• Lead outreach to Early College students and connect them with tutoring resources.
• Collaborate with the Verde Valley Learning Resources Supervisor to ensure consistent tutoring experiences and service delivery across CLI locations.
• Build relationships with faculty to facilitate communication and expand opportunities for student tutoring support.
• Staff the Information Services Desk and provide reference and general assistance to help students navigate academic support services, technology tools, and campus resources.
• Compile statistics and reports on tutoring services, staffing, and outreach activities for departmental leadership.
• Monitor expenditures and ensure operations remain within the allocated budget.

Education

Bachelor's degree required.

Experience

• One to two years of experience supervising staff or student workers.
• One to two years of experience tutoring or providing academic support in a high school, higher education, or comparable setting.
• Prior experience in tutoring, academic coaching, or student success work.

Knowledge/Skills/Abilities

• Subject-area proficiency in writing or mathematics sufficient to provide by-appointment and embedded tutoring at the college level.
• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Demonstrated comfort with and willingness to use artificial intelligence tools in student-facing instruction and academic support contexts.
• Ability to obtain Academic Coaching certification within three months of hire.
• Excellent written and oral communication skills, with the ability to adapt language and tone for various audiences and contexts.
• Demonstrated problem-solving skills and strong accuracy and attention to detail.
• Ability to manage multiple projects simultaneously, prioritize effectively, and adapt quickly to changing needs, deadlines, and organizational priorities.
• Adaptability and openness to learning new skills, processes, technologies, and tutoring approaches.
• Technological competence and willingness to learn emerging tools related to learning innovation and educational technology.
• Comfort with public speaking, leading workshops, and having voice and/or face recorded for instructional or training purposes.
• Strong customer service mindset and dedication to supporting students, faculty, and staff effectively and empathetically.
• Willingness to engage in ongoing professional development, including pursuing certifications and expanding subject-area knowledge.
• Willingness and ability to travel regularly to Prescott Valley, CTEC, and other CLI-affiliated centers; reliable personal transportation and a valid driver's license are required.
• Willingness and ability to work evenings and weekends as needed.
• Regular and dependable attendance.

Experience

• Three or more years of experience supervising staff in a higher education setting.
• Experience with Early College programs, embedded tutoring models, or multi-campus service coordination.

Knowledge/Skills/Abilities

• Familiarity with Canvas LMS.
• Familiarity with LibCal or similar scheduling systems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and competencies listed represent the required knowledge, skill, and ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee must frequently use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. In addition, the employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually quiet.