Supervisor Transportation

Stericycle Inc; Memphis (TN); On-site; USD 50,000 - 65,000; Full time

Job summary

A leading company is seeking a Transportation Supervisor to oversee operations, manage route scheduling, and ensure high customer service standards. The role requires leadership in logistics, compliance with safety regulations, and effective communication with customers. This position offers a comprehensive benefits package, including medical, dental, and 401(k).

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Tuition Reimbursement

Paid Time Off

Qualifications

• 0-3 years supervisory experience.
• Two or more years of transportation/logistics experience required.
• Valid driver’s license required; CDL is a plus.

Responsibilities

• Manage route scheduling to ensure all scheduled customers are serviced.
• Maintain high customer service standards as measured by key metrics.
• Monitor operations and staff, recommending changes to optimize resources.

Skills

Leadership

Customer Service

Logistics

Safety Compliance

Education

High School diploma or equivalent

Some college preferred

Tools

SAP

DOT logs

Computer applications

Job description

About Us:

Stericycle is a U.S.-based business-to-business services company and a leading provider of compliance-based solutions that protect people and brands, promote health and well-being, and safeguard the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise identity.

Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

Position Purpose:

Oversees the transportation department of one or more locations within assigned geography; providing leadership within the location(s) as assigned. Acts as the liaison between customer, operations, CSRs, and the support team.

Key Job Activities:

1. Maintain and manage inventory supplies to ensure that adequate inventories are always maintained.
2. Manage route scheduling to ensure all scheduled customers will be serviced by end of day. Redirect manpower and resources as required, in order to service customers on routes that may have operational difficulties (e.g., vehicle breakdown, vehicle accident, or fully loaded truck).
3. Manage driver debrief process for every route. Ensure documentation (manifest, PDT receipt, etc.) for every customer transaction. Update route comments as required.
4. Maintain high customer service standards as measured by key metrics (on-time, no missed stops, loyalty, etc.).
5. Manage open order report to resolve service issues.
6. Manage SAP cancellation process for customers canceling contracts before the CSA end date.
7. Develop relationships with customers and establish contacts for accurate service feedback.
8. Conduct customer visits to review service.
9. Manage customer interaction records to resolve service issues.
10. Monitor operations and staff, recommending changes in methods, procedures, structure, or personnel to optimize resources.
11. Manage route vehicles, containers, load bars, straps, hand-trucks, PDTs, printers, and other equipment and assets.
12. Monitor routes to improve efficiency.
13. Perform "ride-alongs" to ensure safe, efficient, and high-quality driver operations.
14. Conduct "spot checks" to reinforce proper driver behavior and communicate value to customers.
15. Complete daily yard walks.
16. Track and input DOT hours/JJ Keller data.
17. Administer company policies, communicate to staff, interpret, and ensure compliance and safety.
18. Monitor employee performance for safety and productivity, recommending improvements as needed.
19. Conduct regular safety meetings (monthly, etc.).
20. Oversee and maintain Driver Qualification Files, DOT logs, and Vehicle Condition Reports, ensuring accuracy and completeness.
21. Perform other duties as assigned.

Education:

Preferred: High School diploma or equivalent. Some college preferred.

Experience and Certifications:

• 0-3 years supervisory experience.
• Two or more years of transportation/logistics experience required.
• Valid driver’s license required; CDL is a plus.
• Current Medical Examiner’s Certificate (MEC) is a plus but not required.
• Knowledge of DOT, OSHA, HIPAA, NAID regulations.
• Proficiency in computer applications including spreadsheets and word processing.

Benefits:

Stericycle offers a comprehensive benefits package including medical, dental, vision, prescription coverage, flexible spending accounts, life insurance, employee assistance programs, tuition reimbursement, paid time off, 401(k), and stock purchase plans. Eligibility varies based on employment status and tenure.

Our Promise:

Stericycle is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected characteristics.

Disclaimer:

The above description summarizes the nature and level of work performed. It is not an exhaustive list and does not constitute a contract or guarantee of employment. Stericycle considers requests for workplace accommodations for protected physical or mental limitations in accordance with policies and laws. The company reserves the right to modify this content at any time without notice.