Supervisor, Transit Service Delivery

Long Beach Transit; Long Beach (CA); On-site; USD 79,000 - 103,000; Full time

Job summary

An established industry player in transportation is seeking a Supervisor for Transit Service Delivery to enhance community connectivity. This role involves overseeing bus operators, scheduling, and improving service delivery while ensuring safety and compliance. Ideal candidates will possess strong leadership, analytical, and communication skills, along with a valid California Commercial Driver's License. Join a forward-thinking organization dedicated to transforming transportation services and making a positive impact on the communities served. If you're passionate about transit operations and leadership, this opportunity is perfect for you.

Qualifications

• Strong analytical, communication, and interpersonal skills.
• Ability to work independently and as part of a team.

Responsibilities

• Schedule employees and equipment for efficient service delivery.
• Supervise up to 25 bus operators and evaluate performance.

Skills

Analytical Skills

Communication Skills

Interpersonal Skills

Decision-Making

Problem-Solving

Leadership Skills

Supervisory Skills

Education

Bachelor’s degree in transportation, planning, business administration, or related field

High school diploma with relevant experience

Tools

HASTUS

Ellipse

ACS

MS Office Suite

Job description

Join to apply for the Supervisor, Transit Service Delivery role at Long Beach Transit.

Long Beach Transit (LBT) is dedicated to connecting communities and moving people, making everyday life better. Our vision is to be a leading provider of transportation options delivering innovative and high-performing services within a multi-modal network that transforms the social, environmental, and economic well-being of the diverse communities we serve.

Responsibilities

1. Schedule employees and equipment to facilitate effective and efficient delivery of service.
2. Communicate effectively with all LBT operators, supervisors, transit police, and support vehicles via radio.
3. Resolve service delivery problems and handle disciplinary actions.
4. Supervise up to 25 bus operators, evaluate performance, and provide coaching and discipline.
5. Assess service delivery, identify deficiencies, and recommend improvements.
6. Implement bus changes, detours, and communicate alterations.
7. Make daily decisions on service deviations or additional service needs.
8. Lead accident scenes, investigate incidents, and report findings.
9. Address customer issues and disruptions beyond operator scope.
10. Administer labor agreements and maintain knowledge of labor relations.
11. Develop work plans and schedule extra-board operators.
12. Evaluate system operations and recommend service improvements.
13. Plan major operations events, train, and schedule operators.
14. Manage software applications used in operations, including HASTUS, Ellipse, and ACS.
15. Participate in system selection and testing for computer-generated projects.
16. Advise on programs and special projects within LBT.
17. Report unsafe conditions, investigate accidents, and ensure safety protocols.

Qualifications

• Strong analytical, communication, and interpersonal skills.
• Ability to work independently and as part of a team.
• Decision-making and problem-solving capabilities.
• Leadership and supervisory skills.
• Knowledge of transit operations software and communication systems.
• Valid California Commercial Driver's License with a safe driving record.
• Proficiency in MS Office Suite.

Education and Experience

Bachelor’s degree in transportation, planning, business administration, or related field is preferred; high school diploma with relevant experience is acceptable. Prior supervisory experience in transit is advantageous.

Salary Range: $79,258.87 - $102,269.51, depending on qualifications.

Application Process

Apply online at www.ridelbt.com/careers. Complete your application fully; resumes alone are not accepted. A current driving record printout may be required. Candidates must be eligible to work in the U.S. as Long Beach Transit does not sponsor visas. Successful candidates will pass a physical, drug, and alcohol test.