Supervisor Total Rewards - Full Time (Flamingo LV)

Caesars Entertainment; Las Vegas (NV); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

Caesars Entertainment in Las Vegas is seeking a Supervisor Total Rewards to oversee Caesars Rewards Representatives on a full-time basis. You will ensure policy compliance, train staff, and resolve customer issues while maintaining service standards across the rewards program.

This role requires at least one year of supervisory experience, a high school diploma, and proficiency with Microsoft products, CMS, and WINet.

Qualifications

• High School diploma or equivalent.
• At least 1-year supervisory experience.
• PC skills, Microsoft applications, CMS, WINet a plus

Responsabilités

• Provide supervision and support to Caesars Rewards Representatives.
• Coordinate promotional responsibilities and monitor activities.
• Update Caesars Rewards Representatives on new policies and procedures.
• Train all new clerks and supply necessary codes and materials the new employee will require.
• Perform administrative duties and prepare reports; assist with events.

Connaissances

Team supervision

Communication

Formation

High School diploma

Outils

Microsoft applications

CMS

WINet

Description du poste

Supervisor Total Rewards - Full Time (Flamingo LV)

Las Vegas, NV, United States (On-site)

WE ARE CAESARS At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission: “Create the Extraordinary” Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.” Our Values: “Blaze the Trail, Together We Win, All-In on Service” Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

The Caesars Rewards Supervisor exercises supervision over the Caesars Representatives, guaranteeing that all policies, procedures and duties are carried out appropriately. He/she is responsible for the training Caesars Rewards Representatives in their job duties and ensures consistency. This person works to resolve customer conflicts and complaints, using resources and solid decision-making skills. Additionally, supervisors also perform Representative duties when not involved in other situations or activities.

How You Will Create the Extraordinary

• Provides supervision and support to the Caesars Rewards Representatives.
• Participates in the coordination of promotional responsibilities.
• Updates Caesars Rewards Representatives as to new policies and procedures.
• Monitors promotional activities, ensuring all rules and procedures are followed explicitly.
• Stay informed and aware of all hotel functions and available amenities.
• Follows and enforces all departmental policies, i.e., dress code, customer relations, procedures, etc.
• Train all new clerks and acquire the necessary codes and materials the new employee will require.
• Perform administrative duties as required, completes necessary reports, and other related assignments and projects in a timely fashion.
• Assists with the events and tournaments.
• Notifies the Manager of any severe problems immediately, i.e., system problems, customer issues, employee issues, etc.

What You Will Need

• Ability to communicate in a professional, businesslike manner.
• Friendly and outgoing personality.
• Fast Paced, moderate to high second-hand smoke, high noise level.

ADDITIONAL REQUIREMENTS

• High School diploma or equivalent.
• At least 1-year supervisory experience.
• PC skills, Microsoft applications, CMS, WINet a plus

About Us

Bugsy Siegel’s desert dream, the Flamingo, has anchored the Las Vegas Strip since they started rolling dice in 1946. More than sixty years later, we’re still looking for fresh faces to help us surprise our guests with unexpected fun and excitement. This inclusive resort provides you the perfect opportunity to entertain our guests as they stay in over 3,500 rooms and suites and play in our 77,000 square foot casino, and 15 acre backyard tropical retreat. The confident and vivacious will find the Flamingo as the place to be.

TOGETHER WE WIN We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.

As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer.

The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.