Supervisor, Titles & Records

Cox; Carmel (IN); On-site; USD 56,000 - 83,000; Full time

Job summary

Manheim, part of Cox Automotive, seeks a TSSC Supervisor to lead a team delivering title services for internal and external customers. You will set goals for title clerks through training and mentoring, and develop each team member’s knowledge of policies, procedures, and customer service standards.

The role requires strong automotive/title knowledge, excellent communication, and a proven customer-service track record.

Qualifications

• High School Diploma; 4+ years in automotive industry or dealing with titles.
• Proficient with Microsoft Office (Outlook, Word, Excel).
• Previous title experience required.
• Ability to recognize title brands and related notations.
• Strong organizational skills and detail oriented.
• Effective communication across diverse audiences.
• Indiana Notary or willingness to become one.

Responsibilities

• Lead team to improve department performance through cross-training and SOP updates.
• Assist with semi-annual and annual performance reviews of title clerks.
• Prepare and present coaching reports, positive or disciplinary as needed.
• Troubleshoot and resolve title processing issues for all states.
• Process new title applications for internal and external customers.
• Collaborate with Cox divisions to maintain high service levels.
• Oversee validation and reassignment of titles to new buyers.
• Communicate effectively with BMV/DMV offices nationwide.

Skills

Microsoft Office proficiency

Education

High School Diploma

Tools

Microsoft Office

Job description

The TSSC (Title Shared Service Center) Supervisor position will be responsible for leading a team and facilitating the completion of title services for Manheim's internal and external customers. This position will be responsible for assisting with setting goals for title clerks through training and mentoring, continue to develop each team member's skill base and knowledge of policies/ procedures and the department standards for customer service. This position requires a very good working knowledge of the automotive industry and previous experience working with titles is a must. The supervisor should have a proven track record of good communication skills and a strong customer service background.

Job Responsibilities:

• Works with team members to improve performance of the department by continued cross- training and updated training and standard operating procedures (SOPs).
• Assist with reviewing semi-annual and annual performance reviews of title clerks.
• Assist with writing and presenting coaching reports both positive and disciplinary for title clerks as needed.
• Troubleshoot and resolve issues required for completion of mandatory title work on behalf of internal and external customers according to state specific title requirements within the 50 US States.
• Complete application for new title process for internal and external customers as needed.
• Work very closely with other Cox Automotive divisions to ensure high customer service levels.
• Oversee the validation and reassignment of titles to new buyers.
• Communicate effectively and build relationships with BMV/DMV offices in all 50 US States.

undefined Qualifications:

• High School Diploma Minimum of 4+ years working in the automotive industry or working with titles
• Must be proficient with Microsoft Office (Outlook, Word, Excel)
• Previous title experience and title handling is a requirement for the position.
• Ability to recognize title brands and other relevant notations related to titles is a requirement.
• Must have strong organizational skills and be very detail oriented.
• Ability to communicate at all socioeconomic levels (employees and customers) for maximum outcomes.
• Effective communication skills and strong customer service attitude is required.
• Must be an Indiana Notary or willing to become an Indiana Notary.

Work Environment:

Office setting.

Disclaimer:

The posting is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Closing:

With more than 20,000 employees in operating locations around the globe, Manheim is the world's largest provider of vehicle remarketing services. In 2010, Manheim handled nearly 10 million used vehicles, facilitating transactions representing more than $50 billion in value. A subsidiary of Atlanta-based Cox Enterprises, Manheim is transforming the wholesale vehicle buying and selling experience through investments in technology and innovative products and services. Manheim markets Manheim Financial Services (MAFS), OVE.com, Total Resource Auctions, Manheim Frontline, Manheim Specialty and Heavy Truck & Equipment, Manheim Consulting and other respected brands to the remarketing industry in 15 countries, including Australia, Turkey and the United Kingdom.

Manheim is an Equal Opportunity Employer and a Drug-Free workplace.

USD 55,600.00 - 83,400.00 per year

Compensation:

Compensation includes a base salary in the range of $55,600.00 - $83,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Benefits:

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

EOE, including disability/vets