Supervisor, Testing & Assessment

Valencia College; Orlando (FL); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Professional development

Job summary

Valencia College is seeking a dedicated Supervisor, Testing & Assessment on the Lake Nona Campus. The role oversees the campus Assessment Office, coordinates testing programs, and leads a team of full-time and part-time staff to deliver exemplary student support and testing services.

The ideal candidate will have strong communication skills, experience supervising staff, and the ability to respond professionally in challenging situations while ensuring compliance and security of test

Qualifications

• Required Minimum Education Bachelor’s Degree from a regionally accredited institution or equivalent experience.
• Experience with testing centers or CLEP is a plus and knowledge of exam administration.
• Strong interpersonal, oral, and written communication skills required.

Responsibilities

• Coordinate scheduling and workflow of the campus Assessment Office.
• Oversee administration of assessment programs and instruments.
• Supervise and coach Assessment Office staff.
• Mediate difficult situations and resolve problems.
• Monitor changes to assessment programs and update policies as needed.
• Collaborate with departments to identify needs and improve systems.
• Provide students with clear information on assessments and eligibility.
• Ensure security and integrity of test administrations.
• Prepare campus assessment reports and utilize technology to improve efficiency.
• Perform other duties as assigned.

Skills

Interpersonal skills

Communication skills

Supervisory experience

Customer service

Conflict resolution

Education

Bachelor’s Degree

Job description

Please see Special Instructions for more details.

Join Our Team!

Valencia College is seeking a dedicated and mission-driven Supervisor, Testing & Assessment to join our Testing and Assessment CW at The Lake Nona Campus.

We are looking for a candidate with strong interpersonal, oral, and written communication skills who can provide excellent customer service and respond to difficult people and situations with tact and diplomacy. The candidate will demonstrate the ability to work effectively and harmoniously with others in a variety of situations, as well as the ability to supervise and provide leadership to both full-time and part-time staff.
In this role you will:

• Be knowledgeable about the various examinations offered and be able to administer them as needed.
• Oversee lab staff, including coordinating schedules, approving timesheets, and addressing performance or disciplinary matters as needed.
• Support some operational responsibilities within the area in the Lake Nona campus, including facility-related matters and handling escalated situations involving students or parents.

Please note that undergraduate students are not eligible to apply per the College Board’s CLEP® iBT Administrator’s Handbook. If at any time they become an undergraduate student, they cannot remain in their position.

Valencia’s Total Rewards package features:

• State Medical, dental benefits and paid life insurance premiums
• Paid time off – Annual leave, spring break, winter break, and other holidays.
• Educational and Professional development opportunities for you and your dependents and so much more.

Additional Information:

• This position operates in a primarily onsite environment.
• Applicants must complete the entire online application and include work history, even if attaching a resume. Any incomplete applications will not be considered.
• Please note that you will need to establish and maintain Florida residency within 30 days from your start date if selected for this position.
• Selected candidates recommended for hire may be required to complete pre-employment screenings as a condition of employment, which may include but are not limited to: a criminal background check, drug screening, professional reference verification, and driver’s license verification. The Office of Organizational Development and Human Resources (ODHR) will confirm applicable requirements during the hiring process.
• HOLDERS OF DEGREES FROM INSTITUTIONS OUTSIDE THE USA:
  • Individuals who have completed college or university coursework at an institution in a country other than the United States are required to obtain a complete evaluation of foreign transcripts and degrees. It is the applicant’s responsibility to have any foreign transcripts evaluated prior to submission through an authorized evaluation service such as World Education Services. For a list of acceptable evaluation services, please visit https://valenciacollege.edu/faculty/forms/credentials/international-credentials-synopsis.php .

About this Position

Position Number

Position Number SE0477

Position Title

Position Title Supervisor, Testing & Assessment

Job Type

Job Type Staff

FT/PT

FT/PT Full-Time

Employee Class Description

Employee Class Description Staff (ed. support)

General Position Description

Oversees the day-to- day operations of the campus Assessment Office. Coordinates assigned testing program(s). Provides front line student support.

Flexible Work Arrangement

Flexible Work Arrangement Majority/Primarily On-site: Employee performs the majority of job duties on-site, but may occasionally work remotely.

Grade

Grade 2027

Exemption Status

Exemption Status Non-Exempt

Posting Number

Posting Number S4131P

Location(s)

Proposed Work Schedule (Please note hours subject to change based on business needs)

Monday through Friday from 8:00am to 5:00pm

Temporary Position (Temp or Grant Funded) Details

Salary Range

Salary Range $44,389 – 49,938

Essential Job Functions

Description of Job Function

1. Coordinates all scheduling, activities and workflow of the campus Assessment Office to ensure optimum coverage for student service.
2. Oversees and coordinates the administration of assessment programs and administers assessment instruments.
3. Supervises, coaches, and evaluates Assessment Office staff.
4. Mediates in difficult situations and makes decisions about problem resolutions.
5. Monitors changes to assessment programs and related regulations, and participates in making appropriate revisions to policies, procedures, and systems.
6. Collaborates with other departments to assess needs and make system improvements.
7. Provides students with clear information about assessments, testing eligibility requirements and policies.
8. Maintains security of assessments and ensures integrity of test administrations.
9. Coordinates campus assessment reports.
10. Ensures that technological resources are used to generate meaningful information and increase efficiency.
11. Performs other duties as assigned.

Qualifications

Drivers License Requirement

Drivers License Requirement

Drivers License Requirement Not Applicable

Required Qualifications

Required Minimum Education

Required Minimum Education Bachelor’s Degree from a regionally accredited institution, or any equivalent combination of related education, training, and/or experience which provides the required knowledge, skills, and abilities to perform the essential functions.

Required Field of Study

Other Required Qualifications

This position will work with College Level Examination Program ( CLEP ) testing and software. Current undergraduate students (in any institution) are not eligible to serve as testing center staff or be involved with CLEP in any way per the College Board’s CLEP® iBT Administrator’s Handbook. If at any time while in the position a staff member becomes an undergraduate student, they cannot remain in their position.
This position requires working with Valencia College faculty course exams; current Valencia College students are not eligible to serve as testing center staff or be involved with faculty course exams. If at any time while in the position a staff member becomes a Valencia College student, they cannot remain in their position.

Required License/Certification

Must be able to complete required certification(s) to be able to proctor exams within the Testing and Assessment Center within 20 business days from date of hire.

Preferred Qualifications

Preferred Education & Field of Study

Preferred Type of Experience

Experience working with students in an educational setting.
Higher education experience.
Experience coordinating general office functions and directing the work of others.

Preferred Licenses/Certification

Knowledge, Skills and Abilities

Knowledge, Skills and Abilities 1. Knowledge of assessment programs such as placement testing (i.e. CPT , PERT ) and/or skills/abilities testing (i.e. CJBAT , TEAS ) and ability to maintain the security of said programs.
2. Skill in effectively communicating interpersonally, orally, and in writing.
3. Skill in the use of personal computers and relevant software, with the ability to take full advantage of technological resources.
4. Skill in reading technical information and applying knowledge.
5. Ability to provide excellent customer service and respond to difficult people and situations with tact and diplomacy.
6. Ability to work effectively and harmoniously with others in a variety of situations.
7. Ability to supervise and provide leadership to full and part-time staff.
8. Ability to manage multiple tasks and work under pressure.

Working Conditions

General Working Conditions This job primarily operates in a professional office environment. The employee will routinely operate standard office equipment including but not limited to computers, keyboards, mouse, phones, photocopiers, printers, scanners, filing cabinets and fax machines. While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.
Typical physical competencies include but are not limited to frequently remaining stationary, moving, reaching, positioning self and occasionally ascending/descending, lifting/moving objects weighing between 5-15 pounds. This job also entails frequently communicating, discerning and exchanging information, detecting and perceiving objects up close, at a distance, and the ability to adjust focus. Cognitive abilities include but are not limited to frequently using discretion, judgment, reasoning, memory, learning, maintaining confidentiality, comprehension, problem solving, and decision-making.
The typical work environment, physical and cognitive demands listed above are representative of those that must be met by an employee to successfully perform the essential functions of this job. The College has a process to identify and make available reasonable accommodations to enable individuals with disabilities to perform the essential functions.

Job specific working conditions

Job Specific Designation

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * 1. This position will work with College Level Examination Program (CLEP) testing and software. Current undergraduate students (in any Institution) are not eligible to serve as testing center staff or be involved with CLEP in any way per the College Board’s CLEP® iBT Administrator’s Handbook. If at any time while in the position a staff member becomes an undergraduate student, they cannot remain in their position.Are you currently enrolled as an undergraduate student at any college or university?
  • Yes
  • No

Documents Needed to Apply

Required Documents

• Cover letter
• Resume/Vita

Optional Documents

• Transcript 1
• Veterans Preference Verification Documentation
• Reference Letter 1
• Reference Letter 2
• Other Documents