Supervisor Telecom Construction Underground

Dycom Industries, Inc.; Charlotte (NC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Weekly Paychecks

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Match

Stock Purchase Plan

Education Reimbursement

Legal Insurance

Gym Discounts

Job summary

Dycom Industries, Inc. in Charlotte, NC, is seeking a Supervisor Telecom Construction Underground to lead FTTH installation technicians in the field. You will mentor, coordinate scheduling, and support the Project Manager on large-scale underground fiber projects. The role requires at least 1 year fiber optic experience, supervisory experience a plus, and a strong focus on safety and customer service. We offer competitive pay, benefits, and growth opportunities.

Qualifications

• Minimum of 1 year fiber optic or cable installation experience.
• Prior supervisory experience is a plus.
• Strong customer service skills and teamwork.
• Ability to work a flexible schedule.

Responsibilities

• Supervise FTTH in-home and SMB installation technicians
• Coach, counsel, and evaluate performance of field staff
• Coordinate scheduling and assist dispatch with daily routing
• Identify problem areas and communicate solutions to the Project Manager
• Develop procedures and implement them to better organize the team/department
• Assign duties and scope of authority to technicians
• Assist in recruitment and training efforts
• Assist in warehousing and logistics support as needed

Skills

Fiber optic installation experience

Supervisory experience

Customer service experience

Team player

Education

High School Diploma or GED

Job description

Supervisor Telecom Construction Underground

Job Location (Short): Charlotte, NC. Workplace Type: Field. Employment Type: Salaried

Discover a more connected career

A national leader in the telecommunication industry is looking for a Supervisor Telecom Construction Underground to join our team. We provide experienced and reliable customer service professionals to the nation’s leading telecommunications providers! . As a leader, you will mentor, support, and grow your team as they connect America.

The Supervisor Telecom Construction Underground will be responsible for a variety of tasks and projects as assigned. Typical tasks will range in size and complexity. This position will assist the Project Manager with various large scale projects and tasks as needed and may potentially take the lead on upcoming projects as assigned by the customer.

Connecting you to great benefits

• Weekly Paychecks
• Paid Time Off, Parental Leave, and Holidays
• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• 401(k) w/ Company Match
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Discounts on gym memberships, pet insurance, and much more!

What you’ll do

• Supervise a team of FTTH in-home and SMB installation technicians
• Coach, counsel, and evaluate performance of field staff.
• Coordinate scheduling, assist dispatch with daily job routing and ensure adequate staffing.
• Identify problem areas in the department and communicate problems and possible solutions to the Project Manager.
• Develop procedures and implement them to better organize the team/department.
• Assign duties, responsibilities, and scope of authority to technicians.
• Assist in recruitment and training efforts.
• Assist in warehousing and logistics support as needed to supplement the warehouse staff
• Establish, implement, and maintain operating standards and procedures for project reporting and documentation.
• Track employee performance, tool assignments, vehicle assignments, uniforms, consumable items, etc. through the creation and use of spreadsheets and other documents
• Perform quality control inspections to correct and coach any issues found
• Interface with customers to resolve complaints and damages resulting from installation work
• Perform various field technician duties as needed, including but not limited to, carrying and climbing a ladder when necessary.
• Perform other duties not listed here, as they arise, and as they are assigned to you.

What you’ll need

• Minimum of 1 year fiber optic or cable installation experience.
• Able to perform mandatory job site inspections to ensure employee compliance with all company safety policies and procedures.
• Have a high School Diploma or G.E.D.
• Ability to work a very flexible schedule.
• Must be able to work in a fast paced time sensitive environment
• Must be able to handle multiple tasks and last-minute changes
• Must have exceptional customer service experiences
• Must be a team player.
• Former supervisory experience a plus.
• Valid driver's license with minimum of 2 years driving experience and a good driving record.

Why grow your career with us
Your career here is more than just a job — it's your pathway to opportunity. Our hands‑on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety‑first culture that ensures you can do what you do best, with peace of mind.

Building stronger solutions together
Our company is an equal‑opportunity employer — we are committed to providing a work environment where everyone can thrive, grow, and feel connected.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.