Supervisor - Table Games

Bally's Corporation; Rock Island (IL); On-site; USD 29,000 - 41,000; Full time

Job summary

Bally's Corporation is seeking a dealer supervisor in Illinois to oversee floor operations, protect game integrity, and ensure top-tier guest services at peak times.

The role requires leadership, strong communication, and the ability to train staff while handling multiple games and high-pressure situations. Weekend/evening availability and basic MS Office skills are expected.

Qualifications

• Two years Dealer experience preferred.
• High School Diploma or GED required.
• Level 2 Illinois Gaming Board License preferred.

Responsibilities

• Supervise floor dealers and protect game integrity through observation and following procedures.
• Maintain clear lines of communication at all levels of operation.
• Complete and verify all signed paperwork and pit documents.
• Engage with guests and provide exceptional guest service.
• Conduct employee coaching and assist in staff training.
• Answer customers' questions about game information and procedures.
• Deal multiple games and manage pressure in fast-paced environments.
• Greet guests professionally and align with organizational goals.

Skills

Leadership

Communication

Stress management

Customer service

Staff training

Weekend availability

Lift 30 lbs

Team supervision

Education

High School Diploma or GED

Level 2 Illinois Gaming Board License

Tools

MS Office

Word

Excel

Email

Job description

Description

Responsibilities

• Maintains a clear line of communication at all levels of operation when appropriate
• Supervises floor dealers and protect the integrity of games through observation and following appropriate procedures
• Ensures accuracy and completion of all signed paperwork and pit documents
• Maintains frequent and effective contact with guests
• Effectively deals all games supervised
• Maintains a thorough knowledge of all rules regarding games supervised
• Prioritizes tasks and handles multiple projects simultaneously
• Investigates and resolves customer complaints and issues
• Conducts employee coaching sessions
• Assists in training staff
• Answers customer questions about game information
• Performs as a team member and assists fellow associates to ensure a smooth operation
• Greets guests appropriately, treating each person as an individual and in a professional manner
• Understands the goals and vision of the organization and demonstrates commitment to those goals in terms of individual and team performance
• Coordinates and completes hourly evaluations on hourly associates
• Completes other duties as assigned

Environmental Working Conditions

• The work environment contains bright lights, loud noise, and stressful situations.

Target Salary

• Target Salary Range $25.50

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Experience

• Understand the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performance (preferred)
• Provide leadership to others through example and sharing of knowledge and skill (preferred)
• Ability to manage stress appropriately and make decisions under pressure (preferred)
• Ability to lift or carry 30 pounds occasionally (preferred)
• Ability to work weekends, holidays and evening hours as business demands (preferred)
• Basic computer skills MS Office, Word, Excel, email (preferred)
• Basic math skills, including addition and subtraction (preferred)
• Strong verbal / written communication skills (preferred)
• Professional attitude and appearance (preferred)
• Exceptional guest service abilities (preferred)
• Thorough knowledge of table game policies and procedures (preferred)
• Must possess the ability to deal multiple games (preferred)
• Level 2 Illinois Gaming Board License (preferred)
• Previous supervisory experience (preferred)
• Two years Dealer experience required (preferred)
• High School Diploma or GED required (preferred)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.