Supervisor, Valet

165 Hard Rock Casino Northern Indiana, LLC; Gary (IN); On-site; USD 36,000 - 60,000; Full time

Job summary

165 Hard Rock Casino Northern Indiana, LLC is seeking a Valet Supervisor to deliver superior guest service by coordinating and overseeing the Valet Department. You will ensure safe, efficient transportation of guests and team members, and supervise shuttle operations and coat check while mentoring staff.

The role requires a High School diploma and at least 6 months experience in valet or guest transportation, plus the ability to obtain and maintain all required licenses and pass background and

Qualifications

• Must have a High School diploma or equivalent and at least 6 months valet/guest transportation experience.
• Demonstrated guest service excellence and ability to mentor team members.
• Strong communication, time management, and problem-solving skills.
• Ability to work flexible shifts including holidays and weekends.
• Proven ability to apply safety standards and reflect a professional image.

Responsibilities

• Coordinate and supervise the Valet Department operations.
• Ensure safe and efficient transportation of guests and Team Members.
• Oversee shuttle operations and coat check functions.
• Train, evaluate, and supervise staff to uphold service standards.
• Document safety incidents and resolve guest concerns promptly.
• Maintain vehicle and department readiness per safety and company standards.

Skills

Guest service

Leadership / supervision

Communication

Time management

Customer relations

Flexibility

Education

High School diploma or equivalent

Tools

MS Office (Excel/Word)

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

POSITION SUMMARY

The incumbent in this position is responsible for providing superior guest services to both internal and external customers through the coordination and supervision of the Valet Department. Incumbent will ensure the safe and efficient, transportation, arrival, and departure of Hard Rock Casino guests and Team Member vehicles, as well as the coordination and over site of the property shuttle bus and coat check.

ESSENTIAL FUNCTIONS

• Creates an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Provides superior gust service, positively effects interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with co-workers.
• Ensure prompt and courteous service for all arriving and departing guests.
• Responsible for smooth flow of traffic to and from Hard Rock Casino.
• Document’s safety situations, violations, or property damage.
• Handles guest complaints in a timely, accurate and courteous fashion.
• Maintains effective communication with staff and management.
• Assists Valet Manager in maintaining operations and makes decisions in his absence.
• Maintains and monitors guest service standards of user departments in accordance with established objectives.
• Trains, evaluates, and supervises staff to ensure that employees receive adequate guidance and resources to perform job responsibilities.
• Maintains vehicles to the standards of safety, cleanliness, and reliability as set forth by the department, company, and legal regulations to ensure reflection of proper company image, minimize vehicle breakdowns, and maximize passenger safety.
• Attend and participate in meetings, completing follow-up as assigned.

NON-ESSENTIAL JOB FUNCTIONS

• Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS

High School diploma or equivalent required. These skills and abilities are typically acquired through at least 6-months of Valet, guest transportation or related experience.

ADDITIONAL REQUIREMENTS

• Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.

KNOWLEDGE OF

• Must possess the ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Must possess the ability to take charge, make improvements, build teams, and make decisions.
• Must possess good knowledge of computers (Excel, Word, Outlook, etc.)
• Must be detail oriented.
• Must possess excellent time management skills.
• Must be willing and able to work flexible hours including evenings, weekends.
• Must be mobile in order to visit guest rooms, storage areas, offices and other spaces.

ABILITY TO

• High energy with effective and influential people skills.
• Positive attitude and the desire to motivate others.
• Strong communication and listening skills and excellent speaking, reading, and writing ability.
• Ability to effectively deal with internal and external customers and staff, some of whom will require high levels of patience, tact, and diplomacy.
• Fluency in English: additional languages preferred.

DISCLAIMER

The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007 - the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!