Supervisor, Suites - Ryan Field

Compass Group USA; Evanston (IL); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Instapay

HEalth and Wellness Program

Discount Marketplace

Employee Assistance Program

Job summary

Ryan Field Suites Supervisor role with Compass Group USA oversees luxury service within premium suites and VIP hospitality areas during events, ensuring memorable guest experiences and smooth operations.

You will lead event staff, coach team members, coordinate with catering, operations, security, and facilities, and maintain safety and presentation standards while upholding venue policies.

Responsibilities

• Deliver exceptional hospitality and service standards throughout premium suites and VIP spaces.
• Serve as a visible leader and point of contact for guests.
• Foster a culture of hospitality and service excellence.
• Anticipate guest needs and enhance the premium experience.
• Supervise and support premium hospitality staff during events.
• Conduct pre-event briefings.
• Provide coaching, feedback, and recognition.
• Oversee event-day operations.
• Coordinate with catering, operations, security, and facilities teams.
• Monitor staffing levels and deploy staff effectively.
• Maintain cleanliness and presentation standards.
• Escalate complex issues when appropriate.
• Ensure compliance with venue policies and alcohol service regulations.
• Maintain a safe environment for guests and team members.

Job description

Position Title:Suites Supervisor at Ryan Field

Pay Range: $27.00to$29.00

Diversityof thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.

Ryan Field is seeking a passionate, hospitality-driven Ryan Field Suites Supervisor to oversee luxury service within our premium suites and VIP hospitality areas. This role plays a critical leadership role in creating memorable guest experiences by leading team members, ensuring exceptional service standards, and maintaining seamless operations during events. At Ryan Field, we are building a world-class game day and event experience.and this role is instrumental in creating memorable moments for guests, donors, season ticket holders, sponsors, and visitors.

• Deliver exceptional hospitality and service standards throughout premium suites and VIP spaces.
• Serve as a visible leader and point of contact for guests.
• Foster a culture of hospitality and service excellence.
• Anticipate guest needs and enhance the premium experience.
• Supervise and support premium hospitality staff during events.
• Conduct pre-event briefings.
• Provide coaching, feedback, and recognition.
• Oversee event-day operations.
• Coordinate with catering, operations, security, and facilities teams.
• Monitor staffing levels and deploy staff effectively.
• Maintain cleanliness and presentation standards.
• Escalate complex issues when appropriate.
• Ensure compliance with venue policies and alcohol service regulations.
• Maintain a safe environment for guests and team members.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Associates of Levy are offered many fantastic benefits.

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program