Ryan Field Club Supervisor

Compass Group USA; Evanston (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Instapay

Associate Shopping Program

Health and Wellness Program

Discount Marketplace

Employee Assistance Program

Job summary

Compass Group USA is seeking a Club Supervisor to oversee luxury service in premium clubs, suites, and VIP areas. You will lead team members, ensure exceptional service, and manage seamless operations during events to create memorable guest experiences for donors, season ticket holders, sponsors, and visitors.

The role emphasizes leadership, coordination with catering and facilities, and maintaining high standards in a fast-paced venue environment. Evening and weekend availability is required.

Qualifications

• Leadership experience in hospitality, events, or related fields.
• Strong communication and customer service skills.
• Able to work evenings, weekends, holidays, and event-based schedules.
• Bachelor's degree in Hospitality Management or related field preferred.
• Experience in premium hospitality, luxury venues, or events preferred.

Responsibilities

• Deliver hospitality and service standards across premium clubs, suites, and VIP spaces.
• Lead the team and serve as a visible point of contact for guests.
• Coordinate with catering, operations, security, and facilities teams.
• Oversee event-day operations and staffing, with pre-event briefings.
• Ensure compliance with venue policies and maintain safe guest environments.

Skills

Leadership

Communication

Availability (nights/weekends)

Guest services

Education

Bachelor's degree in Hospitality Management

Job description

Diversityof thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

From the stadium to the head table, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences. Founded in Chicago 40 years ago as a Delicatessen, Levy now finds itself as a leading presence in the Food, Beverage, and Retail industry across 200 plus Entertainment, Sports, and Restaurant venues across the country.

Ryan Field is seeking a passionate, hospitality-driven Ryan Field Club Supervisor to oversee luxury service within our premium clubs, suites, and VIP hospitality areas. This role plays a critical leadership role in creating memorable guest experiences by leading team members, ensuring exceptional service standards, and maintaining seamless operations during events. At Ryan Field, we are building a world-class game day and event experience.and this role is instrumental in creating memorable moments for guests, donors, season ticket holders, sponsors, and visitors.

• Deliver exceptional hospitality and service standards throughout premium clubs, suites, and VIP spaces.
• Serve as a visible leader and point of contact for guests.
• Foster a culture of hospitality and service excellence.
• Anticipate guest needs and enhance the premium experience.
• Supervise and support premium hospitality staff during events.
• Conduct pre-event briefings.
• Provide coaching, feedback, and recognition.
• Oversee event-day operations.
• Coordinate with catering, operations, security, and facilities teams.
• Monitor staffing levels and deploy staff effectively.
• Maintain cleanliness and presentation standards.
• Escalate complex issues when appropriate.
• Ensure compliance with venue policies and alcohol service regulations.
• Maintain a safe environment for guests and team members.

Qualifications

• Minimum 1.5 to 2 years of leadership or supervisory experience in hospitality, guest services, food and beverage, hotels, events, entertainment, or a related field preferred
• Strong communication and customer service skills.
• Availability for evenings, weekends, holidays, and event-based schedules.
• Bachelor's degree in Hospitality Management, Business, Sports Management, or related field preferred.
• Experience in premium hospitality, luxury hotels, clubs, suites, stadiums, arenas, conventions, or special events preferred
• Food and beverage operations experience preferred.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Associates of Levy are offered many fantastic benefits.

• Instapay (early access to your wages) and high interest savings both through the EVEN app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program