Supervisor, Student Accounts (Part Time) Pool

Houston Community College; Houston (TX); On-site; USD 28,000 - 39,000; Part time

Job summary

Houston City College is seeking a part-time Supervisor for Student Accounts to oversee cashiering operations, train staff, and ensure accurate handling of student balances across the campus. The role focuses on payments, inquiries, and regulatory compliance within the Business Office.

You will collaborate with IT and district offices to maintain software, generate reports, and resolve student account issues, supporting a high-volume service environment.

Qualifications

• Associate’s degree plus 4 years directly related experience may be considered in lieu of required degree.
• 3 years cashiering experience as a bank teller or retail salesclerk required.
• Strong attention to detail and documentation skills.
• Ability to communicate courteously and effectively.
• MS Office Programs and Information Management Systems experience.

Responsibilities

• Hire, supervise, train, evaluate and manage Time & Labor activities – entering and approving time.
• Supervise and monitor the handling of student tuition payments and other payments.
• Provide support to students, faculty and staff regarding student balances and resolution of student concerns.
• Schedule staff to ensure office hours and coverage during advertised times.
• Supervise handling of student calls and inquiries from call centers.
• Ensure compliance with policies and procedures at location.
• Coordinate with IT for cashiering software and equipment.
• Maintain PCI-DSS regulatory compliance and generate reports as required.

Skills

MS Office Programs

Information Management Systems

Documentation skills

Attention to detail

Critical thinking

Written communication

Oral communication

Courtesy in communication

Education

Associate’s degree + 4 years experience in lieu of degree

Tools

Electronic Financial Management Software

Job description

Supervisor, Student Accounts (Part Time) Pool

Responsible for overseeing and maintaining an efficient service operation of the Business Office(s) at assigned location. Supervises and trains all cashier personnel across the college.Assists the District Student Financial Services and Cashiering Operations Department in providing services to the students as it pertains to the students’ financial accounts. The position is usually under the administrative supervision by the College Operations Officer but functionally liable to the Director of Student Financial Services and Cashiering Operations Department in the District Office.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.Other duties may be assigned.

1. Hire, supervise, train, evaluate and manage Time & Labor activities – entering and approving time.

2. Supervise and monitor the handling of student tuition payments and other payments such as lease payments, p-card/t-card reimbursements, eagle print, library fees, etc.

3. Provide support to students, faculty and staff regarding student balances and resolution of student concerns regarding their accounts.

4. Schedule staff to ensure office and Virtual Lobby is covered during advertised hours of operation and other hours as needed by other departments.

5. Supervise the handling of student calls and inquiries routed from various call centers.

6. Monitor and ensure all compliance standards, policies and procedures are followed at location site.

7. Support the handling of college photo ID at site (students, staff and contractors).

8. Record waivers in system.

9. Notify Director Financial Services/Bursar of missed armored car pick-ups or the need for rescheduling to meet operating demands.

10. Route student inquiries regarding student delinquent accounts, refunds, financial aid loans, scholarships and grants (G-code) and Bank Mobile transactions, that are unable to be resolved at assigned location, to District for analysis and resolution.

11. Coordinate with local IT Technicians and IT Security to ensure cashiering equipment has correct software and is functioning according to HCC standards.

12. Coordinate efforts in maintaining regulatory compliance of PCI-DSS (Payment Card Industry - Data Security Standard).

13. Generate reports as required by campus administration.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above.The qualifications listed below are representative of the education, experience, knowledge, skills, and/or abilities required.

EDUCATION

Associate’s degree plus 4 years directly related experience may be considered in lieu of required degree.

EXPERIENCE

3 years cashiering experience as a bank teller or retail salesclerk required.

KNOWLEDGE, SKILLS AND ABILITIES

1.MS Office Programs

2.Information Management Systems

3.Electronic Financial Management Software

4.Excellent organizational and documentation skills using alphabetical and numerical formats.

5.Strong attention to detail.

6.Possess critical thinking/problem solving skills.

7.Excellent good written and oral communication skills.

8.Ability to communicate courteously and effectively.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.

This job description may be revised upon development of other duties and changes in responsibilities.

The Organization

Houston City College (HCC) is composed of 14Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the country’s largest single-accredited, open-admission, community colleges offering associate degrees, certificates, workforce training, and lifelong learning opportunities.

The Team
Play a central role at HCC as you keep our everyday operations running like clockwork. You’ll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, you’ll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also takes care of its people.

Location

Houston is a city with limitless possibilities:

• Fourth-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City’s 55.
• Approximately 145 languages are spoken here.
• Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.
• Houston is a major-league sports town, and don’t forget the annual Houston Livestock Show & Rodeo.
• The weather is great! Mild winters ensure that outdoor activities can be enjoyed year-round.
• World-renowned medical care. The Houston metro area has long been known for its first-rate healthcare system, with many Houston area hospitals consistently ranking among the nation’s top institutions.
• With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston’s cultural scene.
• Houston is theCulture & Culinary Capital of Texaswith more than 7,500 restaurants and eating establishments covering 60+ cuisines.

EEO Statement

Houston City College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran’s status. The following person has been designated to handle inquiries regarding the non-discrimination policies:

Sandra B. Jacobson, J.D., M.Ed., SHRM-SCP,Interim Director of EEO and Compliance & Title IX Coordinator
Office of Equal Opportunity and Title IX

HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environmentthat encourages involvement, innovation, and creativity.

Individuals with disabilities, who require special accommodations to interview, should contact [phone].