Supervisor - Sportsbook

Bally's Corporation; Rock Island (IL); On-site; USD 25,000 - 36,000; Full time

Job summary

Bally's Corporation in Rock Island, IL is seeking a Shift Supervisor (and Cashier) to support guest service, lead a team, and ensure smooth operations in a fast-paced environment.

You will use a POS terminal to process bets, assist customers with wagering questions, and collaborate with management to drive sales and a great guest experience.

Qualifications

• High School diploma or GED required.
• Preferred background in customer service and supervisory tasks.
• Ability to pass a background check and work a flexible schedule.

Responsibilities

• Support operational excellence and exceed guest expectations.
• Lead customers and assist the sports book team as needed.
• Inspire associates and maintain a positive guest experience.
• Recognize performance and provide constructive feedback during shifts.
• Enforce safety policies and work to resolve conflicts promptly.
• Communicate with upper management about operations and staffing.
• Use a POS terminal to write customer bet tickets and answer wagering questions.
• Promote guest satisfaction and assist with restaurant operations.

Skills

Customer service leadership

Team leadership

POS experience

Communication skills

Problem solving

Cash handling

Education

High School diploma or GED

Tools

POS Terminal

Microsoft Office

Job description

Responsibilities:

• As a Shift Supervisor you will support operational excellence and strive to consistently exceed customer expectations
• Take the lead, with responsibilities that range from assisting customers to supporting the sports book team
• Inspire associates to have fun while delivering a great guest experience
• Work as a team player with a passion for continuous learning
• Provide recognition and constructive feedback throughout the shift as appropriate
• Establish a culture of excellent customer service
• Professionally and promptly, respond to all customer concerns or issues
• Efficiently resolve conflicts among associates and between customers and associates
• Enforce compliance with safety policies and regulations
• Communicate with upper management regarding operations and personnel
• Building sales and profits by promoting Guest satisfaction and managing restaurant operations
• Ensure compliance with all applicable federal, state, and local laws
• Other duties as assigned.
• As a Shift Supervisor/Cashier you will be required to use and navigate a POS terminal to assist in writing the customers requested bet ticket.
• Be able to explain and assist the customers in answering any betting related questions.

Environmental Working Conditions:

• The work environment contains bright lights, loud noise, and stressful situations.

Target Salary:

• Target Salary Range $18

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Experience

• Occasional nights, weekends, and holidays (preferred)
• Able to interact with others while maintaining a positive and professional demeanor in a work environment that is frequently faced paced and noisy. (preferred)
• Regularly required to see, hear, talk, bend, twist, stand and walk; use hands to finger, handle, or feel; reach with hands and arms (preferred)
• Frequently required to lift up to a maximum of 30 pounds (preferred)
• Must work safely, following all established safety rules and regulations (preferred)
• Must present an overall professional appearance and report to work in appropriate attire (preferred)
• Must be able to successfully pass a background check. (preferred)
• Must possess the ability to report to work on time as scheduled (preferred)
• Must be able to work weekends, holidays and nights as needed (preferred)
• Able to obtain regulatory credentials from the Illinois Gaming Board (preferred)
• Perform assigned tasks calmly, quickly, and accurately in a high-stress, time-sensitive environment (preferred)
• Speak, read and write English. (preferred)
• Be able to solve problems and deal with a variety of situations (preferred)
• Possess good verbal and written communication skills (preferred)
• Possess good customer service and leadership skills (preferred)
• Must pass a proficiency test on specific Sports Book wagering machines after a training period (preferred)
• Prior cash handling experience preferred (preferred)
• Must possess good math skills (preferred)
• Must be proficient with Microsoft Office software (preferred)
• Two years of supervisor's experience preferred (preferred)
• High School diploma or GED required (preferred)

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.