Potawatomi Sportsbook Shift Manager

Ultipro; Milwaukee (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Ultipro is seeking a Sportsbook Shift Manager to lead front-of-house operations and supervise team members on a fast-paced sportsbook floor. You will ensure guest satisfaction, manage scheduling and training, and uphold safety and service standards.

The role requires a high school diploma or equivalent, 3 years of supervisory experience, and flexibility to work varied shifts, including late nights, weekends, and holidays. Prior POS and Microsoft Office experience is preferred.

Qualifications

• Requires a high school diploma or equivalent with 3 years of related supervisory experience.
• An Associate’s degree can substitute 1 year of experience.

Responsibilities

• Carry out managerial responsibilities including interviewing, hiring, training, scheduling, and directing work.
• Oversee daily operations on assigned shift, lead meetings, train staff, and manage opening/closing duties.
• Resolve guest inquiries and issues with proper corrective action as needed.
• Manage scheduling and inventories to meet business demands and budgets.
• Maintain a safe, sanitary, and organized work environment.
• Ensure compliance with internal controls, policies, and regulations.
• Perform additional duties as assigned.

Skills

Guest service

Leadership

Team coordination

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

POS systems

Job description

Description

Pay based off experience | Requires flexibility to work various shifts

In this fast-paced, high-energy environment where great guest service is essential, how do we ensure all of our Sportsbook guests are happy with our service? As a Sportsbook Shift Manager, you will lead by identifying and assigning work to front-of-house team members, demonstrate top notch leadership skills, and ensure guest satisfaction. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our mission, vision, and values.

Principal Duties and Responsibilities (*Essential Function)

• *Carry out managerial responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include but are not limited to interviewing, hiring, and training team members; scheduling and motivating team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints; and resolving problems.
• *Oversee daily operations of the venue on assigned shift, including but not limited to leading shift meetings, conducting training, delegating tasks effectively, and overseeing opening and closing duties, cleaning detail, and money handling.
• *Ensure timely, positive resolution to guest inquiries, issues, and concerns, taking proper corrective action as necessary. Refer or report serious or complex issues to management.
• *Manage team member scheduling and venue inventories to meet business demands and attain budgeted goals through effective cost controls.
• *Maintain a safe, sanitary, and organized work environment.
• Maintain complete knowledge of venue service standards for all positions, menu items, beverage selections, specials, promotions, events, and policies.
• Work at other venues as assigned, based on business needs.
• Ensure full compliance with departmental Internal Controls, policies, procedures, and regulations.
• Perform other duties as assigned.

Job Qualifications

• A high school diploma or equivalent and 3 years of progressively responsible, related experience in a venue of a similar size are required. An Associate’s degree can take place of 1 year of experience.
• One year of supervisory experience is required.
• The ability to successfully achieve Responsible Alcohol and ServSafe certifications within 90 days.
• Office skills must include the ability to use standard office equipment and knowledge of Microsoft Office. Experience with point-of-sale (POS) systems preferred.
• The ability to maintain discretion in handling confidential information.
• The ability to interact with guests and team members professionally, including the ability to speak in front of small groups of team members.
• The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
• While performing the duties of this job, the team member is regularly required to talk, hear, walk, climb, balance, stoop, kneel, crouch, stand, sit, and move freely throughout the property, The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member must be able to operate a personal computer. The team member is required to lift, carry, push, pull, or move objects up to 10 pounds on a regular basis and up to 60 pounds occasionally, with assistance. Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions

The noise level is usually moderate to loud. When on the casino floor, the noise level increases. The facility is not smoke free. The team member will be exposed to, handle, and work with foods that are commonly classified as allergens, including but not limited to peanuts, tree nuts, eggs, soy, dairy products, seafood, shellfish, and gluten.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.