Supervisor, Specialty Pharmacy Support Service

Navitus Health Solutions, LLC; United States; Remote; USD 55,000 - 67,000; Full time

Job summary

Lumicera Health Services is seeking a Supervisor for Specialty Pharmacy Support Services to manage operations and staff in a dynamic environment. This role involves overseeing workflow, ensuring service standards, and participating in staff development. The ideal candidate will have a Bachelor's degree, pharmacy tech certification, and experience in a pharmacy setting, along with strong customer service and compliance skills.

Benefits

Top of the industry benefits for Health, Dental, and Vision insurance

20 days paid time off

4 weeks paid parental leave

9 paid holidays

401K company match of up to 5%

Adoption Assistance Program

Flexible Spending Account

Qualifications

• 2-5 years’ experience in a pharmacy setting preferred.
• Strong knowledge of current pharmacy regulations.
• Ability to interact cooperatively with other employees.

Responsibilities

• Manage day-to-day operations of Reimbursement or Intake Specialists.
• Monitor productivity and performance standards.
• Participate in hiring, training, and evaluation of staff.

Skills

Customer Service

Team Management

Compliance

Pharmacy Regulations

Education

Bachelor’s degree or equivalent experience

Certified Pharmacy Tech certificate (CPhT)

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Company

Lumicera

About Us

Lumicera - Lumicera Health Services Powered by Navitus - Innovative Specialty Pharmacy Solutions- Lumicera Health Services is defining the “new norm” in specialty pharmacy to optimize patient well-being through our core principles of transparency and stewardship. Here at Lumicera, our team members work in an environment that celebrates creativity and fosters diversity. .______________________________________________________________________________________________________________________________________________________________________________________________________. Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities.

Pay Range

USD $55,151.00 - USD $66,447.00 /Yr.

Work Schedule Description (e.g. M-F 8am to 5pm)

M-F 6am-7pm, CDT

Remote Work Notification

ATTENTION: Lumicera is unable to offer remote work to residents of Alabama, Alaska, Connecticut, Delaware, Hawaii, Iowa, Kansas, Kentucky, Maine, Massachusetts, Mississippi, Montana, Nebraska, New Hampshire, New Mexico, Rhode Island, South Carolina, South Dakota, Vermont, West Virginia, and Wyoming.

Overview

Due to growth we are adding a Supervisor, Specialty Pharmacy Support Services to our team!

Under general direction of the Associate Manager, Pharmacy Services, the Supervisor, Specialty Pharmacy Support Services is responsible for managing the day-to-day operations of a team of either Reimbursement or Intake Specialists. This position monitors productivity and performance standards and plans and directs workflow and project assignments. Oversees production volume to ensure service standards are met. The Supervisor, Specialty Pharmacy Support Services will participate in hiring, training, and evaluation of staff, as well as be responsible for team’s adherence to corporate attendance and employment policies. This individual will work with the Associate Mgr, Pharmacy Service to develop policies, procedures, and the business work plan for the team and recognize and recommend operational improvements. Lastly, the Supervisor will train staff and intervene to help maintain a high level of customer service and meet turn-around time standards.

Is this you? Find out more below!

Responsibilities

How do I make an impact on my team?

• Schedule and monitor staff and day to day workflow. Develop employee’s skills, evaluate performance, and provide feedback. Oversees resolution of employee relations. Participate in hiring, training, and evaluation of staff
• Develop, track, and monitor employee’s compliance to quality, service, and production standards
• Monitor task turnaround time so that internal standards and client performance guarantees are met
• Assist Associate Manager, Pharmacy Services in monitoring costs to ensure compliance with cost goals
• Address staff concerns and day to day operational, system, customer service, quality, and professional issues
• Work in production as needed
• Implement programs and process improvements to enhance the level of internal and external customer service provided. Work with Associate Mgr., Pharmacy Services to analyze operations and overall efficiencies of the pharmacy
• Work as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve. Represents pharmacy operations and service in cross-functional meeting and projects
• Participate in continued quality improvement and quality meetings as necessary
• Other duties as assigned

Qualifications

What our team expects from you?

• Bachelor’s degree or equivalent experience preferred. Certified Pharmacy Tech certificate (CPhT) required when overseeing Intake Specialists
• 2-5 years’ experience, previous experience in a pharmacy setting preferred
• Proficient in Microsoft Outlook, Word & Excel
• Strong knowledge of current pharmacy regulations
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Lumicera?

• Top of the industry benefits for Health, Dental, and Vision insurance • 20 days paid time off • 4 weeks paid parental leave • 9 paid holidays • 401K company match of up to 5% - No vesting requirement • Adoption Assistance Program • Flexible Spending Account

#LI-Remote

Location : Address

Remote

Location : Country

US