Supervisor, Specialty Pharmacy Support Service

Lumicera Health Services, LLC.; United States; Remote; USD 55,000 - 67,000; Full time

Job summary

A leading specialty pharmacy is looking to add a Supervisor to its Support Services team. This role is responsible for overseeing operations, managing staff, and ensuring adherence to service standards. The ideal candidate will possess a strong background in pharmacy, leadership skills, and a commitment to enhancing customer service amid continuous improvement initiatives. Lumicera offers competitive benefits, including health insurance, paid time off, and 401K match.

Benefits

Top of the industry benefits for Health, Dental, and Vision insurance

20 days paid time off

4 weeks paid parental leave

9 paid holidays

401K company match of up to 5%

Adoption Assistance Program

Flexible Spending Account

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• 2-5 years’ experience in a pharmacy setting preferred.
• Certified Pharmacy Tech certificate (CPhT) required when overseeing Intake Specialists.

Responsibilities

• Schedule and monitor staff and day-to-day workflow.
• Develop employee’s skills, evaluate performance, and provide feedback.
• Implement programs and process improvements to enhance customer service.

Skills

Leadership

Customer Service

Compliance

Problem Solving

Education

Bachelor’s degree

Certified Pharmacy Tech certificate (CPhT)

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Company

Lumicera

About Us

Lumicera - Lumicera Health Services Powered by Navitus - Innovative Specialty Pharmacy Solutions- Lumicera Health Services is defining the “new norm” in specialty pharmacy to optimize patient well-being through our core principles of transparency and stewardship. Here at Lumicera, our team members work in an environment that celebrates creativity and fosters diversity. .______________________________________________________________________________________________________________________________________________________________________________________________________. Current associates must use SSO login option at https://employees-navitus.icims.com/ to be considered for internal opportunities.

Pay Range

USD $55,151.00 - USD $66,447.00 /Yr.

Work Schedule Description (e.g. M-F 8am to 5pm)

M-F 6am-7pm, CDT

Remote Work Notification

ATTENTION: Lumicera is unable to offer remote work to residents of Alabama, Alaska, Connecticut, Delaware, Hawaii, Iowa, Kansas, Kentucky, Maine, Massachusetts, Mississippi, Montana, Nebraska, New Hampshire, New Mexico, Rhode Island, South Carolina, South Dakota, Vermont, West Virginia, and Wyoming.

Overview

Due to growth we are adding a Supervisor, Specialty Pharmacy Support Services to our team!

Under general direction of the Associate Manager, Pharmacy Services, the Supervisor, Specialty Pharmacy Support Services is responsible for managing the day-to-day operations of a team of either Reimbursement or Intake Specialists. This position monitors productivity and performance standards and plans and directs workflow and project assignments. Oversees production volume to ensure service standards are met. The Supervisor, Specialty Pharmacy Support Services will participate in hiring, training, and evaluation of staff, as well as be responsible for team’s adherence to corporate attendance and employment policies. This individual will work with the Associate Mgr, Pharmacy Service to develop policies, procedures, and the business work plan for the team and recognize and recommend operational improvements. Lastly, the Supervisor will train staff and intervene to help maintain a high level of customer service and meet turn-around time standards.

Is this you? Find out more below!

Responsibilities

How do I make an impact on my team?

• Schedule and monitor staff and day to day workflow. Develop employee’s skills, evaluate performance, and provide feedback. Oversees resolution of employee relations. Participate in hiring, training, and evaluation of staff
• Develop, track, and monitor employee’s compliance to quality, service, and production standards
• Monitor task turnaround time so that internal standards and client performance guarantees are met
• Assist Associate Manager, Pharmacy Services in monitoring costs to ensure compliance with cost goals
• Address staff concerns and day to day operational, system, customer service, quality, and professional issues
• Work in production as needed
• Implement programs and process improvements to enhance the level of internal and external customer service provided. Work with Associate Mgr., Pharmacy Services to analyze operations and overall efficiencies of the pharmacy
• Work as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve. Represents pharmacy operations and service in cross-functional meeting and projects
• Participate in continued quality improvement and quality meetings as necessary
• Other duties as assigned

Qualifications

What our team expects from you?

• Bachelor’s degree or equivalent experience preferred. Certified Pharmacy Tech certificate (CPhT) required when overseeing Intake Specialists
• 2-5 years’ experience, previous experience in a pharmacy setting preferred
• Proficient in Microsoft Outlook, Word & Excel
• Strong knowledge of current pharmacy regulations
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Lumicera?

• Top of the industry benefits for Health, Dental, and Vision insurance • 20 days paid time off • 4 weeks paid parental leave • 9 paid holidays • 401K company match of up to 5% - No vesting requirement • Adoption Assistance Program • Flexible Spending Account

#LI-Remote

Location : Address

Remote

Location : Country

US