Supervisor, Slot Operations

129 Boardwalk 1000 LLC; Atlantic City (NJ); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Benefits package

Job summary

Hard Rock Hotel & Casino Atlantic City seeks a Slot Floor Supervisor to support Slot management in all aspects of Slot Operations. You will monitor jackpot activity, supervise attendants, and ensure flawless customer service.

You will train and evaluate staff, handle complaints, coordinate with cashiering, security, and gaming officials, and ensure compliance with gaming regulations. A KEY license is required or obtainable.

Qualifications

• High School diploma or Equivalent preferred.
• At least 1 year of Slot Attendant or Slot Technician experience, or 1 year of casino experience with prior slot floor supervisor exposure.
• Must have a KEY license or be able to obtain one.

Responsibilities

• Monitor daily jackpot and machine malfunctions transactions for accuracy and response time.
• Supervise Slot attendants on assigned shift within assigned section.
• Assist in training, counseling, scheduling and evaluating Slot attendants.
• Handle employee and customer complaints and disputes.
• Promotes positive customer service, safety, security and creates a friendly atmosphere.
• Ensures compliance with all gaming regulations and coordinates with other staff on payouts.

Skills

Slot experience

Casino experience

Customer service

Supervisory skills

License readiness

Education

High School diploma or equivalent

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Under the direction of the Slot Shift Manager & Director, the incumbent assists Slot management in all phases of Slot Operations. Monitor daily jackpot and machine malfunctions transactions for accuracy and response time. Responsible for supervising Slot attendants on assigned shift within assigned section. Assists in training, counseling, scheduling and evaluating Slot attendants. Handle employee and customer complaints and disputes. Promotes positive customer service, safety, security and creates a friendly atmosphere. Ensures that Slot attendants work with cashiering personnel, security officers or other Hard Rock Hotel & Casino staff in regards to jackpot payouts, and exchange slips. Monitor IRS currency transaction reporting requirements. Safeguard against theft and ensures the security and integrity of all casino property. Report developments that may affect the casino operation to the Slot Shift Manager or Assistant. Accountable for all issues and non-issued slot keys and equipment. Ensures compliance with all gaming regulations. Coordinates and participates in Slot special event functions. Promotes positive public/employee relations at all times. Maintains a clean, safe hazard-free work environment within area of responsibility. Performs all other related and compatible duties as assigned.

QUALIFICATIONS

High School diploma or Equivalent preferred. Minimum one (1) year of Slot Attendant or Slot Technician experience preferred, or one (1) year of casino experience with previous experience as a Slot Floor Supervisor in a high volume casino environment Must have a KEY license or be able to obtain one

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!