Supervisor, Service Repair Depot

Rapiscan Systems Inc.; Massachusetts; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Repair Depot Supervisor to lead a team in maintaining and repairing customer-owned equipment. This role involves overseeing technicians, ensuring compliance with quality standards, and maintaining accurate records. The ideal candidate will possess strong technical expertise, excellent communication skills, and the ability to foster relationships with both staff and customers. Join a dynamic team in a hands-on role that emphasizes innovation and accountability, where your contributions will directly impact operational efficiency and service quality.

Qualifications

• 3+ years of supervisory experience in a repair environment.
• 5 years of experience servicing and repairing equipment.
• Strong technical expertise with a hands-on approach.

Responsibilities

• Oversee daily activities of repair technicians ensuring compliance with safety standards.
• Maintain accurate records of repairs and parts used.
• Evaluate staff performance and manage timesheets.

Skills

Supervisory Experience

Technical Expertise

Communication Skills

Independence and Motivation

Relationship Management

Education

High School Diploma

Tools

Microsoft Office

ERP Software

Job description

Overview

Rapiscan Systems, designs, manufactures and markets security and inspection systems worldwide. Our products are used to inspect baggage, cargo, people, vehicles and other objects for weapons, explosives, drugs and other contraband. Rapiscan Systems security and inspection devices can be found in a wide range of locations such as airports, border crossings, railway stations, sea ports and terminals, government and military installations and nuclear facilities.

Rapiscan is currently seeking an experienced Repair Depot Supervisor to oversee the repair of Customer owned equipment, sent in from around the US, Canada and Latin America.

**This role is onsite in Andover, MA**

Responsibilities

• Hire and train repair technicians in the repair center process and data systems used.
• Oversee the daily activities of repair technicians, ensuring tasks are completed efficiently and in compliance with quality safety standards and regulations.
• Maintain accurate records of repairs performed and parts used in repair process.
• Track loaner machines going out to Customer sites ensuring timely return as well as machine testing and repair upon return.
• Ensure the continuous availability of parts used to repair, working closely with the inventory planning and warehouse team.
• Perform daily cycle counts and physical inventory counts as required.
• Organize the calibration and certification of repair test equipment for traceability.
• Evaluate the staff, manage timesheets and address any performance issues.
• Assist technical support and Customers with troubleshooting machines.
• Prepare weekly / monthly repair center performance metrics.
• Seek ways to improve repair center efficiency, reduce repair turnaround time, and enhance overall performance.
• Support the team in repairing machines as needed.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications

• High school diploma or equivalent
• 3+ years’ supervisory experience
• 5 years’ experience servicing / repairing equipment
• Strong technical expertise with a hands-on approach
• Ability to communicate effectively with staff, customers and management
• High independence and motivation
• Ability to establish and maintain strong relationships with internal/external resources.
• Proficient in Microsoft office software applications
• Solid ERP software experience

Please review our benefits here:Life at OSI

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location and date of hire. Please note that the salary information shown above is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.

NOTICE TO THIRD PARTY AGENCIES

OSI Systems, Inc. and its subsidiaries (collectively “OSI”) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.

Equal Opportunity Employer - Disability and Veterans

EEO is the Law

Poster Link: https://www.eeoc.gov/sites/default/files/migrated_files/employers/eeoc_self_print_poster.pdf

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.