Supervisor, Service & Repair

Integra LifeSciences; Cincinnati (OH); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Supervisor for Service & Repair in Cincinnati. This role is pivotal in overseeing Repair Technicians, ensuring efficient product repairs while adhering to quality and safety standards. You will lead a dedicated team, manage repair priorities, and collaborate with various departments to enhance customer support processes. If you thrive in a dynamic environment and are passionate about healthcare innovation, this opportunity allows you to make a significant impact on patient outcomes and contribute to a forward-thinking organization.

Qualifications

• 4+ years in biomedical electronic or mechanical repair required.
• Experience leading a team and troubleshooting technical issues.

Responsibilities

• Supervise Repair Technicians and manage repair priorities.
• Ensure compliance with quality standards and safety practices.

Skills

Troubleshooting

Team Leadership

Communication Skills

Technical Aptitude

Education

Two-year Degree in Biomedical Technology

Certificate in Electronics Technology

Tools

Oracle

Repair Tooling and Equipment

Job description

Supervisor, Service & Repair

Apply locations US-OH-Cincinnati-114-Facility time type Full time posted on Posted 14 Days Ago job requisition id JR-4069

Changing lives. Building Careers.

Joining us is a chance to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, our colleagues are challenging what’s possible and making headway to innovate new treatment pathways to advance patient outcomes and set new standards of care.

The Supervisor of Service & Repair is responsible for setting priorities, providing day-to-day direction and support to Repair Technicians of designated electronic or mechanical repair areas. Ensure products are repaired in the most efficient manner and adhere to established quality standards, safety practices, work procedures and instructions. The supervisor will also ensure direct reports are trained to current repair practices and instructions and work with the site Engineering, Manufacturing, Quality teams, including the Complaint department to evaluate product failures. The supervisor is also responsible for ensuring repair KPIs are met, including performing service and repair activities, and complying with all local and global policies and procedures.

Responsibilities:

• Supervise the day-to-day activities of Repair Technicians.
• Work closely with Technical Services to ensure customer inquiries are addressed.
• Must be able to safely and properly use and operate repair tooling and equipment.
• Manage Technician work activities and target repair of all customer products within 48-72 hours.
• Perform & execute all repairs in accordance with training and local and global SOPs.
• Perform other duties as required by the business.
• Strive to maintain a safe work environment in accordance with regulations.
• Constantly seek ways to improve the Customer Support processes.
• Manage assigned work and repair priorities.
• Collaborate and work with other functions on product/repair complaints – Engineering, Manufacturing, Quality.
• Promptly complete all required service and repair documentation or Oracle entries during the repair process in an accurate and efficient manner.

Qualifications:

• Two (2) year Degree or Certificate in bio-medical technology, electronics technology or similar.
• 4+ years in bio-medical electronic or mechanical repair; Related work experience will be considered.
• Experience working with medical devices preferred.
• Experience leading a team and/or providing daily direction or guidance to a team.
• Demonstrated technical aptitude and skilled at troubleshooting.
• Good communication skills – verbal & written.
• Solid computer skills; Oracle skills a plus.
• Experience in the medical field a plus.

Integra LifeSciences is an equal opportunity employer, committed to providing equal employment opportunities to all qualified applicants and employees regardless of race, marital status, color, religion, sex, age, national origin, sexual orientation, physical or mental disability, or protected veteran status.

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