Supervisor Service Operations - Hybrid

Hispanic Alliance for Career Enhancement; Columbus (OH); On-site; USD 43,000 - 77,000; Full time

Job summary

An established industry player is seeking a Customer Service Supervisor to lead a dedicated team in delivering exceptional service. In this dynamic role, you will oversee operations, ensuring customer satisfaction and effective handling of inquiries. With a focus on strategic planning and team development, you will inspire your team to achieve outstanding results. This position offers a comprehensive benefits package and the opportunity to work in a supportive environment that values your contributions. If you are passionate about customer service and team leadership, this is the perfect opportunity for you.

Benefits

Affordable medical plans

401(k) with matching

Stock purchase plans

No-cost wellness programs

Flexible work arrangements

Paid time off

Family leave

Tuition assistance

Qualifications

• Minimum of 3 years of customer-facing experience.
• Experience managing or leading an operations team preferred.

Responsibilities

• Oversee customer service and operational functions in the service center.
• Ensure high customer access and satisfaction through effective team management.

Skills

Customer Service

Team Management

Verbal Communication

Analytical Skills

Presentation Design

Strategic Thinking

Education

High School Diploma or GED

Job description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues—caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Position Summary

What is A1A?

A1A is a fully integrated population health and customer service solution for large plan sponsors. Our embedded and customer-dedicated service, clinical, and rising risk pods allow maximization of inbound and outbound touchpoints to solve members' needs and create behavior change. Our white-glove service and end-to-end ownership of member support create a trusted partner in health. We are the premiere service and clinical offering for Aetna nationwide and create industry-leading solutions for our customers and members.

The A1A Customer Service Supervisor will oversee functions in the local service center, including customer service, claims, provider services, complaints, grievances, appeals, implementation, and/or plan sponsor operations. They will execute local strategic and operational plans supporting customer service objectives and initiatives, plan, direct, and implement procedures to ensure high customer access and satisfaction. They will be responsible for the quality and effectiveness of their own team and related teams, resolving technical, operational, and team issues. The role supervises professional employees handling inbound calls from members.

Work Hours

Normal business hours M-F 8:30-5:30

Leader expected to be in ongoing rotation of nights and Saturday coverage

Qualifications

Required Qualifications

• Minimum of 3 years of customer-facing experience.
• Must reside within 50 miles of New Albany, OH; Phoenix, AZ; or High Point, NC.

Preferred Qualifications

• Minimum of 3 years managing/leading an operations team.
• Strong verbal and written communication skills.
• Strong and creative presentation design capabilities.
• Exhibits strategic thinking capabilities.
• Ability to lead, drive, and inspire leaders to achieve results.
• Strong analytical skills and ability to determine root causes and create effective action plans to close performance gaps.

Education

High School Diploma or GED required.

Additional Details

Anticipated weekly hours: 40

Time type: Full time

Compensation

The typical pay range for this role is $43,888.00 - $76,500.00. The actual offer depends on experience, education, geography, and other factors. The position is eligible for bonuses, commissions, or incentives.

Benefits

We offer comprehensive pay and benefits, including:

• Affordable medical plans, 401(k) with matching, and stock purchase plans.
• No-cost wellness and support programs.
• Flexible work arrangements, paid time off, family leave, tuition assistance, and more.

For more info, visit https://jobs.cvshealth.com/us/en/benefits.

The application window closes on 05/14/2025.

Qualified applicants with arrest or conviction records will be considered per applicable laws.