GEO Operations Team Manager

Safeguard Global; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company that values flexibility and autonomy, allowing you to work in a way that fits your lifestyle. As the GEO Operations Team Manager, you will lead a dynamic team to deliver outstanding experiences for employees and clients. Your role will involve strategic planning, team management, and ensuring accountability for performance metrics. With a focus on growth and collaboration, this position offers the chance to make a significant impact in a diverse international environment. Embrace the future of work and contribute to a culture that prioritizes people and recognition.

Benefits

Flexible Working Styles

Paid Parental Leave

Charitable Days

Rewards for Success

Annual Bonus Eligibility

Learning Platforms Access

Qualifications

• 2+ years of managerial experience in a global context.
• Ability to plan and operate strategically and operationally.

Responsibilities

• Manage team leaders and ensure exceptional customer service.
• Collaborate to develop a scalable operational model.

Skills

Management Skills

Customer Service Skills

Analytical Skills

Interpersonal Skills

Critical Thinking

Problem-Solving Skills

Organizational Skills

KPI Management

Job description

Why join Safeguard Global?

We want to help you “Work in Any Way” — allowing time for family, commitments, and life outside work. Our roles are not just remote or hybrid; they break traditional molds, paving the way for A Job That Works for You.

The role in a nutshell:

The (GEO) Operations Team Manager will ensure our Operations Team delivers exceptional experiences for employees and clients. Responsibilities include supervising, guiding, and motivating the team to deliver excellent customer service.

How you will make a difference:

• Manage team leaders and approve all operations employees' work
• Drive team growth and success
• Collaborate with the Sr Operations Manager to develop a scalable GEO operational model within budget
• Support the Regional VP of Operations on projects driven by partnerships and channels
• Measure, report, and ensure accountability for KPIs
• Manage operational governance and SLA review meetings
• Plan and review workload and capacity to meet targets cost-effectively
• Develop operational processes to maintain efficiency
• Monitor performance metrics and report on them
• Identify training needs and coach team members
• Conduct regular team meetings to discuss successes and challenges
• Handle client escalations and manage expectations
• Set quarterly objectives aligned with department goals
• Oversee daily operations and performance
• Perform regular performance evaluations
• Address team feedback and resolve conflicts
• Organize team-building activities to keep the team engaged and motivated

What will give you an advantage:

• At least 2 years of managerial experience
• Experience managing teams across different countries
• Ability to plan and operate strategically and operationally
• Excellent customer service skills
• Deep understanding of performance metrics
• Critical thinking and problem-solving skills
• Outstanding interpersonal skills
• Strong analytical skills and attention to detail
• Ownership mindset and pride in performance
• Excellent organizational skills
• KPI-driven approach

Who we are and what we do:

Safeguard Global is a global company with offices worldwide. We help over 1,500 companies hire, manage, and pay employees in more than 170 countries. We focus on people, diversity, and cultural connection.

Our Global Benefits:

• Autonomy & Flexibility: Supportive of flexible working styles.
• Bonding Leave: Paid leave for new parents.
• Charitable Days: Contribute to causes you care about.
• Reward & Recognition: Rewards for success and embodying company values.
• Bonus & SIP: Eligibility for annual bonus or sales incentive plans.

Why become a Guardian:

• International Environment: Expand your network and collaborate globally.
• Our Culture: Emphasizes people, ideas, and recognition.
• Learning Opportunities: Access to two learning platforms for continuous growth.

Next Steps:

Click the link to apply. We will keep in touch about next stages or provide updates regarding your application status.

Welcome to the Future of Work!

#LI-NG1

We are committed to equal employment opportunities and a respectful environment for all applicants and Guardians.