Administrator, Customer Care

I-CAR; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Administrator for Customer Care. This role involves engaging with customers to provide exceptional service and support for various products and services. The successful candidate will handle inquiries, resolve complaints, and assist with class registrations, all while promoting new services. Join a company that values employee growth and offers a supportive culture, along with benefits that enhance work-life balance, including remote work options and generous PTO. If you're passionate about customer service and want to make a difference, this is the opportunity for you.

Benefits

Medical, dental, and vision insurance

401(k) retirement plan with company match

Company-paid life and disability insurance

Employee Assistance Program (EAP)

Half days before holidays

Four weeks of PTO

Access to LinkedIn Learning

Opportunities to attend industry events

Qualifications

• Experience in a call center preferred.
• Telemarketing and/or collections experience preferred.

Responsibilities

• Answer incoming inquiries via phone, fax, and e-mail.
• Track and report customer interactions and transactions.
• Assist customers with class registration.

Skills

Customer Service

Communication Skills

Microsoft Office

Education

High School Diploma or G.E.D

Job description

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Job Summary: This position will interact with I-CAR customers, cross functional departments, including instructors and volunteers to effectively support and promote I-CAR products and services. Requiring significant and substantial inbound phone-coverage the successful candidate will provide excellent customer service.

Primary Responsibilities include, but are not limited to, the following.

• Answer incoming inquiries via phone, fax, and e-mail. (100%)
• Confer with customers by telephone or e-mail in order to provide information about products and services, take orders or cancel accounts, or to obtain details of complaints and assist customers.
• Tracking, reporting and keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Assist customers in class registration.
• Resolve customer's service complaints by performing activities such as issuing refund requests.
• Contact customers to respond to inquiries or to notify them of investigation results and any planned adjustments with ownership.
• Work with Sales Center Manager on escalated or unresolved customer grievances.
• Communicate charges for products or services requested.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes and solutions to the customer’s need.
• Proactively promote and provide accurate information on new services or programs while processing incoming calls.
• Process customer requests for student transcripts and certificate re-issues as well as Gold Class or Platinum status updates.
• Answer customer questions on Gold Class and Platinum recognition programs.

Education and Experience:

• High School Diploma or G.E.D required
• Experience working in a call center preferred.
• Telemarketing and/or collections experience preferred.
• Working knowledge of Microsoft Office applications (i.e. word, excel, outlook, etc).
• Excellent people and customer service skills.

Why Join I-CAR?

At I-CAR, we foster a workplace where employees feel valued, supported, and empowered to grow. Our benefits and perks are designed to enhance work-life balance, career development, and overall well-being.

• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Company-paid life and disability insurance
• Employee Assistance Program (EAP)

Work-Life Balance

• Remote and hybrid work opportunities
• Half days before holidays
• Four weeks of PTO, plus paid holidays
• Access to LinkedIn Learning and professional training
• Opportunities to attend industry events and conferences

Company Culture & Engagement

• Mission-driven work with a focus on innovation and education
• Team-building activities and company events
• Volunteer opportunities to give back to the community

Many employees build long-term careers with I-CAR, with tenures of 5, 10, or even 30+ years. Join us and be part of a team that makes a difference in the industry.

EEO Statement: I-CAR is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable. Those with criminal histories will be considered in a manner consistent with applicable state and local laws.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Education

• Industries

  Motor Vehicle Manufacturing

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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