Supervisor, Security Systems

Atrium Health; Winston-Salem (NC); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated Supervisor for their Security Operations Center. This role is pivotal in ensuring a safe environment for staff and patients, requiring strong leadership and crisis management skills. The Supervisor will oversee training, manage schedules, and ensure compliance with security protocols. You'll utilize advanced technology systems to enhance situational awareness and response effectiveness. Join a team committed to excellence in safety and security, where your contributions will make a significant impact in the healthcare sector.

Benefits

Day 1 Health Coverage

Generous PTO

Parental Benefits

Retirement Contributions

Education Reimbursement

Qualifications

• Certification from APCO required within 12 months of employment.
• 3+ years in a security monitoring role as a leader.

Responsibilities

• Oversee shift schedules and manage department budget.
• Ensure effective response to incidents and alarms.

Skills

Leadership

Communication

Crisis Management

Technical Proficiency

Security Protocols

Education

Associate's Degree in Information Technology

60 Credit Hours in Law Enforcement

Tools

Alarm Monitoring Software

CCTV Systems

Emergency Response Protocols

Job description

Winston Salem, NC, United States
Job ID: 148613
Job Family: Clerical Support
Status: Full Time
Shift: Evening
Job Type: Regular
Department Name: 12531088941816-Security Communications

• Day 1 Health Coverage:Choose from either copay or HSA-eligible health insurance options with coverage starting on your first day of work.
• Generous PTO:Accrual starts at up to 25 days/year, to be used for vacations, sickness, holidays, and personal matters.
• Parental Benefits:Six weeks paid birthing-mother maternity leave & four weeks paid parental leave for non-birthing parents.
• Retirement:Up to 7% employer-paid retirement contributions
• Education Reimbursement:We invest in your professional growth, offering up to $2,500 per year towards a bachelor’s degree and up to $5,000 per year towards a graduate degree.

Job Summary:

To create a safe environment so that the Advocate ministry of healing thrives despite the inherent dangers in the healthcare industry. To provide a secure environment for staff, patients, volunteers, and visitors at Advocate facilities. The Supervisor – Security Operations Center provides operational leadership for the center. Responsible for oversight of training, equipment, and performance in accordance with exceptional quality standards.

What You'll Need:

• Position requires attaining and maintaining certification from the Association of Public-Safety Communications Officials International (APCO); specifically, APCO’s Public Safety Telecommunicator 1 certification, sixth edition within (12) months of employment.
• Associate’s degree (or 60 credit hours) in Information Technology, Law Enforcement or similar technical field of study and Experience Required
• At least 3 years of experience in a security Central Monitoring Station, Emergency Operations Center or security Dispatch Center as a front-line leader.
• Security, law enforcement, and/or military experience are desirable.
• Knowledge of at least one the following: -Experience responding to alarms such as burglar, fire, etc. -Monitoring hardware and/or software such as signal receivers, alarm monitoring software; Security and Fire hardware, CCTV, burglar or fire panels; -Emergency Response protocols and processes (public and private).

What You'll Do:

• Oversees shift schedules to ensure safe staffing requirements are maintained throughout the center.
• Manages costs to ensure department budget is met.
• Keeps informed of organizational and departmental policies and procedures. Participates in continual improvement processes by providing input to enhance service quality and improve customer satisfaction.
• Ensures both hardware and software systems are functioning properly. Notifies appropriate stakeholders when they are not. Serves as the focal point to provide timely communications and secure actionable intelligence to support the protection of people,information, property, and infrastructure of Advocate Health and its related interests. Provides a daily briefing summary to senior management that identifies critical issues and trending data.
• Uses advanced technology systems in the Security Operations Center for situational awareness, threat management, risk reduction, and investigations.
• Ensures procedures and protocols are in place that enable the timely and effective response to, and management of, incidents, alarms, notifications, calls and other activities related to the Security Operations Center and its role as a Central Monitoring Station (CMS).
• Coordinates with Public Safety Department leaders and other security providers to provide necessary documentation in support of uniformed public safety officer activity (e.g.- Officer Dispatch, Incident Reporting, etc.).
• Ensures the achievement of appropriate certifications and inspections of the Security Operations Center, its systems, personnel and functions.
• Responsible for being alert and observant. Demonstrates ethical and professional behavior at all times in accordance with Advocate Behaviors.
• Enthusiastically supervises Security Operations Center staff and motivates them to accomplish the mission with a high degree of professionalism and skill.
• Oversees, monitors, and guides the daily job performance of all Public Safety Telecommunicators. Manages monthly work schedules for all shifts to ensure staffing requirements. Approves all PTO requests to ensure work schedules are met. Edits and processes payroll on a regular basis.
• Completes teammate performance evaluations in a timely manner. Performs one on one coaching and counseling. Administers corrective and disciplinary action when appropriate.
• Rounds on internal customers and coordinates/administrates periodic department/team meetings to exchange information in a timely manner with peers, subordinates and management.
• Assists Security Manager in annual operational budget and capital planning. Responsible for developing, training, and tracking competencies and customer service standards for Public Safety Telecommunicators.
• Responsible for department orientation, initial, and ongoing training of all Public Safety Telecommunicators. Evaluates staff performance and discusses results with Security Manager to implement appropriate learning plans when necessary.
• Aligns training and mentoring to ensure performance and behavior consistency across all three shifts. Ensures a work environment that promotes and embraces respect and diversity.