Supervisor, Security Systems

Atrium Health Wake Forest Baptist; Winston-Salem (NC); On-site; USD 60,000 - 75,000; Full time

Job summary

A leading healthcare system in Winston-Salem is seeking a Supervisor for their Security Operations Center. This role involves overseeing staff, managing budgets, and ensuring a secure environment for all. Ideal candidates will have experience in security monitoring and leadership skills. The position offers competitive benefits including health coverage from day one, generous PTO, and educational reimbursement.

Benefits

Day 1 Health Coverage

Generous PTO

Parental Benefits

Retirement Contributions

Education Reimbursement

Qualifications

• Requires APCO certification within 12 months.
• At least 3 years in a security monitoring role.

Responsibilities

• Oversees shift schedules and manages costs.
• Ensures hardware and software systems function properly.

Skills

Leadership

Communication

Situational Awareness

Education

Associate’s degree in Information Technology

Tools

Security Monitoring Software

CCTV

Job description

Join to apply for the Supervisor, Security Systems role at Atrium Health Wake Forest Baptist

1 week ago Be among the first 25 applicants

Join to apply for the Supervisor, Security Systems role at Atrium Health Wake Forest Baptist

Get AI-powered advice on this job and more exclusive features.

• Day 1 Health Coverage: Choose from either copay or HSA-eligible health insurance options with coverage starting on your first day of work.
• Generous PTO: Accrual starts at up to 25 days/year, to be used for vacations, sickness, holidays, and personal matters.
• Parental Benefits: Six weeks paid birthing-mother maternity leave & four weeks paid parental leave for non-birthing parents.
• Retirement: Up to 7% employer-paid retirement contributions
• Education Reimbursement: We invest in your professional growth, offering up to $2,500 per year towards a bachelor’s degree and up to $5,000 per year towards a graduate degree.
  
  
  

Job Description

Position Highlights:

• Location: Winston Salem, North Carolina
• Full Time
  
  
  

What We Offer:

• Day 1 Health Coverage: Choose from either copay or HSA-eligible health insurance options with coverage starting on your first day of work.
• Generous PTO: Accrual starts at up to 25 days/year, to be used for vacations, sickness, holidays, and personal matters.
• Parental Benefits: Six weeks paid birthing-mother maternity leave & four weeks paid parental leave for non-birthing parents.
• Retirement: Up to 7% employer-paid retirement contributions
• Education Reimbursement: We invest in your professional growth, offering up to $2,500 per year towards a bachelor’s degree and up to $5,000 per year towards a graduate degree.
  
  
  

Job Summary:

To create a safe environment so that the Advocate ministry of healing thrives despite the inherent dangers in the healthcare industry. To provide a secure environment for staff, patients, volunteers, and visitors at Advocate facilities. The Supervisor – Security Operations Center provides operational leadership for the center. Responsible for oversight of training, equipment, and performance in accordance with exceptional quality standards.

What You'll Need:

• Position requires attaining and maintaining certification from the Association of Public-Safety Communications Officials International (APCO); specifically, APCO’s Public Safety Telecommunicator 1 certification, sixth edition within (12) months of employment.
• Associate’s degree (or 60 credit hours) in Information Technology, Law Enforcement or similar technical field of study and Experience Required
• At least 3 years of experience in a security Central Monitoring Station, Emergency Operations Center or security Dispatch Center as a front-line leader.
• Security, law enforcement, and/or military experience are desirable.
• Knowledge of at least one the following: -Experience responding to alarms such as burglar, fire, etc. -Monitoring hardware and/or software such as signal receivers, alarm monitoring software; Security and Fire hardware, CCTV, burglar or fire panels; -Emergency Response protocols and processes (public and private).
  
  
  

What You'll Do:

• Oversees shift schedules to ensure safe staffing requirements are maintained throughout the center.
• Manages costs to ensure department budget is met.
• Keeps informed of organizational and departmental policies and procedures. Participates in continual improvement processes by providing input to enhance service quality and improve customer satisfaction.
• Ensures both hardware and software systems are functioning properly. Notifies appropriate stakeholders when they are not. Serves as the focal point to provide timely communications and secure actionable intelligence to support the protection of people, information, property, and infrastructure of Advocate Health and its related interests. Provides a daily briefing summary to senior management that identifies critical issues and trending data.
• Uses advanced technology systems in the Security Operations Center for situational awareness, threat management, risk reduction, and investigations.
• Ensures procedures and protocols are in place that enable the timely and effective response to, and management of, incidents, alarms, notifications, calls and other activities related to the Security Operations Center and its role as a Central Monitoring Station (CMS).
• Coordinates with Public Safety Department leaders and other security providers to provide necessary documentation in support of uniformed public safety officer activity (e.g.- Officer Dispatch, Incident Reporting, etc.).
• Ensures the achievement of appropriate certifications and inspections of the Security Operations Center, its systems, personnel and functions.
• Responsible for being alert and observant. Demonstrates ethical and professional behavior at all times in accordance with Advocate Behaviors.
• Enthusiastically supervises Security Operations Center staff and motivates them to accomplish the mission with a high degree of professionalism and skill.
• Oversees, monitors, and guides the daily job performance of all Public Safety Telecommunicators. Manages monthly work schedules for all shifts to ensure staffing requirements. Approves all PTO requests to ensure work schedules are met. Edits and processes payroll on a regular basis.
• Completes teammate performance evaluations in a timely manner. Performs one on one coaching and counseling. Administers corrective and disciplinary action when appropriate.
• Rounds on internal customers and coordinates/administrates periodic department/team meetings to exchange information in a timely manner with peers, subordinates and management.
• Assists Security Manager in annual operational budget and capital planning. Responsible for developing, training, and tracking competencies and customer service standards for Public Safety Telecommunicators.
• Responsible for department orientation, initial, and ongoing training of all Public Safety Telecommunicators. Evaluates staff performance and discusses results with Security Manager to implement appropriate learning plans when necessary.
• Aligns training and mentoring to ensure performance and behavior consistency across all three shifts. Ensures a work environment that promotes and embraces respect and diversity.
  
  
  

About Us

Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist’s two main components are an integrated clinical system – anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem – that includes Brenner Children’s Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.

Wake Forest Baptist Health, Wake Forest University School of Medicine and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.

This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibility.

About The Team

Mission, Vision and Culture Commitments

Mission

To improve health, elevate hope and advance healing – for all.

Vision

To be the first and best choice for care.

Culture Commitments

We create a space where all Belong

We Work as One to make great things happen

We earn Trust in all we do

We Innovate to better the now and create the future

We drive for Excellence – always

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Hospitals and Health Care and Research Services

Referrals increase your chances of interviewing at Atrium Health Wake Forest Baptist by 2x

Get notified about new System Supervisor jobs in Winston-Salem, NC.

Automation and Controls Engineering Supervisor

Environmental Services - Manager in Training

Winston-Salem, NC $29.75-$34.50 2 months ago

Winston-Salem, NC $18.00-$20.00 2 months ago

Aircraft Mechanic I –Cherry Point, NC (ATAC)

Forklift Operator I, Warehouse - 1st Shift

Winston-Salem, NC $16.40-$20.55 6 days ago

Police Telecommunicator (Temporary/ Seasonal)

Diesel Technician/Mechanic III - Entry Level

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.