Supervisor, Security

Hard Rock Casino Cincinnati; Cincinnati (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Hard Rock Casino Cincinnati is seeking a Security Supervisor to lead Security Ambassadors on the shift, ensuring a safe environment for guests and employees and maintaining compliance with Ohio regulations.

You will coach staff, monitor incidents, manage reports, and work with law enforcement as needed, while upholding Hard Rock's service standards and values. This role requires strong leadership and excellent communication skills.

Qualifications

• High school diploma or equivalent.
• 5 years of law enforcement or casino security experience.
• 3 years of supervisory experience.
• Ability to obtain an Ohio Gaming Occupational License.

Responsibilities

• Lead Security Ambassadors on the assigned shift and coordinate activities.
• Provide direction to maintain a safe environment for guests and staff.
• Coach and motivate team members to meet performance expectations.
• Monitor compliance with policies and Ohio Casino Control Commission regulations.
• Investigate incidents and maintain accurate reports; liaise with law enforcement as needed.
• Ensure high-quality customer service and teamwork across departments.

Skills

Leadership

Supervisory skills

Communication skills

Investigation skills

Customer service

Education

High school diploma or equivalent

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Security Supervisor supervises, trains, and coordinates the activities of Security Ambassadors assigned to a shift. The Security Supervisor provides direction to Security Ambassadors in order to create a safe environment for all of Hard Rock Casino guests and employees. The Security Supervisor maintains employee files and coaches security employees. This position is responsible for providing superior service to Hard Rock guests by seeking out opportunities to be of service; by maintaining highly visible patrols to ensure a safe gaming experience; by assuring quality support to other departments so that they may serve guests more effectively. Maintaining public order, enforcing safety rules, protecting property and assets, and investigating disturbances in the hotel, casino and surrounding facilities.

• Serves as a leader for employees while fostering teamwork, employee morale, motivation, and open communication.
• Acts as a role model and coaches while developing employees using a consistent, approachable demeanor, and clearly articulating expectations.
• Endorses the business objectives, ethics, and values of Hard Rock.
• Ensures that each team member clearly understands and is held accountable for their respective performance expectations.
• Directs all activities on the assigned shift.
• Monitors activity regarding Ohio Casino Control Commission regulations and company policies to ensure effective performance.
• Supervises and trains staff to ensure compliance with all policies and OCCC regulations.
• Monitors incident reports, ensuring accuracy and completeness.
• Monitors the exclusion list and ensures effective enforcement where appropriate.
• Is accountable for service goals and objectives as well as customer complaints and claims.
• Counsels, guides, and instructs personnel on the proper performance of their duties.
• Cooperates with federal, state and local law enforcement agencies.
• Is responsible for the safety and well‑being of guests and employees.
• Investigates or supervises the investigation of various incidents involving crime, employee misconduct, and issues that concern the welfare of the casino and the surrounding facilities and neighborhood.
• Is responsible for reviewing and approving documents as needed.
• Instructs, trains, and monitors Ambassadors in numerous daily duties including customer and employee relations, report writing, procedures in handling company funds, and critical incident management.
• Must possess the ability to interact in a professional manner with the general public.
• Must possess investigation skills.
• Must possess excellent written and verbal communication skills.
• Must possess excellent customer and employee relations skills.
• Must be able to instill a commitment to teamwork in shift personnel.
• Must possess strong leadership, supervisory, and interpersonal skills.
• Must be able to respond calmly and make rational decisions in response to critical incidents and employee conflicts.
• Must be able to work varied shifts, weekends, and holidays as needed.
• Must possess the ability to speak distinctly and persuasively.
• Must present a well‑groomed appearance.
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
• Must possess the ability to effectively work with all Hard Rock departments as required.
• High school graduate or equivalent.
• 5 years of law enforcement experience and/or casino security experience.
• 3 years supervisory experience.
• Ability to obtain a Gaming Occupational License within the State of Ohio.