Security Supervisor

JACK Entertainment; Cleveland (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

JACK Entertainment is seeking a Security Supervisor to oversee shift assignments, investigations, and reporting within a casino environment. The role emphasizes guest safety, property protection, and collaboration with facilities and other departments.

The position requires 3–5 years of security experience, High school diploma, and First Aid/CPR certification. Candidates must maintain professionalism, perform patrols, and support a safe gaming experience across the property.

Qualifications

• Must be able to work independently.
• Must be able to sit, stand or walk for long periods (4 hours).
• Must be able to respond calmly and make rational decisions when handling employee conflicts.
• Must be able to maneuver throughout the property.
• Must be able to lift up to 50 lbs.

Responsibilities

• Ensure safety and well-being of guests and team members.
• Investigate incidents affecting casino and facilities.
• Review and approve documents as needed.
• Prepare team member schedules and paperwork.
• Instruct, train and monitor officers in daily duties and relations.
• Coordinate with other departments to ensure guest satisfaction.

Education

High school diploma or equivalent

First Aid & CPR Certification

3-5 years security officer experience

Tools

None

Job description

Responsible for shift assignments, follow-up investigations, reports, and all other pertinent activity that is applicable to the security department. Maintains employees files, conducts PAR, coaching and recognition for all security employees. This position is responsible for providing superior service to JACK Entertainment guests by seeking out opportunities to be of service; by maintaining highly visible patrols to ensure a safe gaming experience; and by assuring quality support to other departments so that they may serve guests more effectively. Maintaining public order, enforcing safety rules, protecting property and assets, and investigating disturbances in the hotel, casino and surrounding facilities.

Role Responsibilities

• Responsible for the safety and well-being of guests and fellow team members.
• Investigate various incidents that concern the welfare of the casino and surrounding facilities.
• Responsible for reviewing and approving all documents as needed.
• Prepare team member schedules and necessary paperwork.
• Instruct, train and monitor officers in numerous daily duties including customer and employee relations, report writing, procedures in handling company funds, crisis and crowd control.
• The ability to deal with all departments as required.
• Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies
• Accountable for providing safety and security for our guests. Look for safety concerns (ripped carpet, spills, liquid on the concourse, broken glass, etc.) and report these concerns to Facilities or EVS for clean up or repair.
• Report to work in a clean, pressed, appropriate uniform.
• Teamwork – Offers to help out, cooperates with employees within department, on other shifts and in other departments. Actively participates in Buzz sessions and offers to work additional hours beyond normal schedule to assist with business demands.
• Handles customer complaints and will fix the problem to achieve customer satisfaction.
• Serves as a dynamic and energetic leader, while fostering teamwork, team member morale, motivation and open communication.
• Establishes self as highly credible leader with highest levels of integrity and always acts in the best interests of the property and the company.
• Acts as a role model and coach while developing team members using a consistent, approachable demeanor and clearly articulating expectations.
• Ensures that team members clearly understand and are held accountable for their performance expectations.
• Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained.
• Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value.
• Demonstrates excellent facilitator skills in determining a vision, aligns and inspires the team to achieve the vision.
• Partners and coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated team members.
• Recommends and implements change to improve overall team member and guest satisfaction.

Knowledge, Skills, & Abilities

• Must be able to work independently.
• Must be able to sit, stand or walk for long periods of time (4 hours).
• Must be able to respond calmly and make rational decisions when handling employee conflicts.
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
• Respond to visual and aural cues.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.
• Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
• Ability to speak distinctly and persuasively.
• Must be able to read, write, speak, and understand English

Education & Experience Requirements

• High school graduate or equivalent.
• 3 to 5 years as a security officer preferred.
• Must possess skills in investigation.
• Excellent written and verbal communication skills are required.
• Must possess excellent customer and employee relations skills.
• Must be able to work together as a team.
• Must be able to obtain First Aid and CPR certification.
• Must be able to work any day of the week and any shift.
• Must present a well-groomed appearance.
• Must be able to work with all levels of management and work as a team.
• Must present a well-groomed appearance.
• Must be 21 years of age.

License Requirements

• Ability to obtain a Gaming Occupational License within the State of Ohio