Supervisor, Room Service

StartupNWA; Little Rock (AR); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health, Dental & Vision

Paid time off

Retirement plan with 10% match

Life insurance

Education opportunities

Staff discounts

Job summary

The University of Arkansas for Medical Sciences (UAMS) seeks a Room Service Ambassador Supervisor to oversee a small team and function as a room service ambassador as needed. You will supervise 4-5 staff, coordinate patient meal service, and ensure diets and preferences are respected while delivering excellent patient-focused service.

You will train new call center operators, monitor performance, and collaborate with dietitians and clinical staff to meet departmental goals.

Qualifications

• High School Diploma plus two years experience.
• Computer, keyboard skills, telephone etiquette and office machines knowledge.
• Customer-focused with excellent verbal communication.

Responsibilities

• Supervise 4-5 FTEs and assist as Room Service Ambassador.
• Manage call center operations, monitor call queue and assist callers.
• Train new call center operators and update staff on changes.
• Coordinate daily lunch/break assignments for operators.
• Maintain time and attendance records and assist with payroll.
• Collaborate with dietitians, clinical staff and other departments.
• Conduct 90-day evaluations for new hires.

Skills

Customer service

Communication skills

Telephone etiquette

Education

High School Diploma

Job description

Join our talent network, explore companies and search for jobs. Employment is abundant, commutes are short, and the region is filled with a sense of possibility, a place where you can have a real impact.

Closing Date:

09/30/2026

Sponsorship Available: No

Type of Position:

Professional Staff - Project/Program Administration

Job Type:

Regular

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only)

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Department:

OPS | NUTRI Patient Food Team

Summary of Job Duties:

The Room Service Ambassador Supervisor is responsible for supervising 5 FTE and 2 PRN’s plus function as a Room Service Ambassador as needed. The Room Service Ambassador Supervisor is a “point person” for patient foods room service model. Supervision of the Room Service Ambassadors that are responsible for assisting patients with menu selection, and ensuring that patients receive meals and nourishments in accordance with physician prescribed diets, food allergies and preferences. They provide excellent customer service to ensure department quality initiatives and goals are met. This position is governed by state and federal laws and agency/institution policy. The Room Service Ambassador Supervisor works under the general direction and is responsible to the Director of Nutrition Services.

Qualifications:

• High School Diploma plus two years experience.,
• Computer/basic keyboard skills, telephone etiquette skills and general knowledge of office machines including printers and copiers.Must be customer focus driven with excellent verbal communication skills.

• Two years of specialized training in customer service and/or healthcare service or experience in a food service or patient care setting desirable or college course work in clinical nutrition or nutrition therapy may be substituted for work experience

Additional Information:

Responsibilities:

• This position act as a Supervisor overseeing 4-5 FTE’s. The position will perform the same duties as a Room Service Ambassador along with supervising and sharing duties with the Assistant Director of Patient Foods Services
• The Room Service Ambassador Supervisor will listen to calls assisting as needed and monitor the call queue. Room Service Ambassador Supervisor must have the ability to multi-task due to handling a heavy daily call volume in addition to assisting other operators with questions and be a resource for them, dietitians and clinical staff. Room Service Ambassador Supervisor will be responsible for coordinating daily lunch/break assignments for operators
• The Room Service Ambassador Supervisor will perform training for all new call center operators, in addition to training all operators for any update changes/information as it relates to our area. Responsible to keep managers updated to all employee related issues and changes as it affects the department. Room Service Ambassador Supervisor will be required to work with all departments across campus as it relates to patient food services
• The Room Service Ambassador Supervisor will keep time and attendance records for the call center operators and assist with payroll duties as it relates to the call center operators. The Room Service Ambassador Supervisor will coordinate and conduct 90 day evaluations as it relates to new hires.
• The Room Service Ambassador Supervisor will assist the Assistant Director of Patient Foods Services completing annual evaluations. The Room Service Ambassador Supervisor will perform all duties of Operator

Salary Information:

Commensurate with education and experience

Required Documents to Apply:

Resume

Optional Documents:

Proof of Veteran Status

Pre-employment Screening Requirements:

Annual TB Screening, Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity:

Standing, Talking, Walking

Frequent Physical Activity:

Crawling, Crouching, Stooping

Occasional Physical Activity:

Sitting

Benefits Eligible:

Yes