Patient Representative-Ortho Clinic (Northwest, AR)

StartupNWA; Arkansas; Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

Holiday/Vacation

Education discount

Retirement match

Life Insurance

Career training

Merchant discounts

Prescription delivery

Job summary

The University of Arkansas for Medical Sciences Northwest is seeking a Patient Representative. You will counsel patients on financial obligations, guide referrals to sponsoring agencies, process pre-certifications, and help optimize revenue cycle reporting.

Requires a High School Diploma or GED with four years of customer service experience; a Bachelor’s degree is preferred. Strong communication and confidentiality are essential. Benefits eligible position with comprehensive plans.

Qualifications

• High School Diploma/GED plus four (4) years of experience in customer service, call center, business office administration, registration, billing, insurance, or scheduling.
• Ability to follow oral instructions, read, and write.
• Excellent customer service skills.

Responsibilities

• Greets and assists the public professionally, maintaining effective communication and confidentiality.
• Resolves conflicts with careful listening and negotiation skills.
• Maintains accurate records and uses communication devices effectively.
• Schedules and coordinates appointments, pre-registers patients, and updates accurate information.
• Manages walk-ins, creates patient charts, and handles scheduling for surgeries and tests.
• Issues excuses, sends no-show letters, and maintains tracker boards.
• Verifies insurance, completes ABNs, and handles authorizations and pre-certifications.
• Tracks referrals and ensures accurate benefit information in systems.
• Maintains care plans, inputs statistics, and addresses medical record issues.
• Generates maintenance reports, including work denials and canceled clinic reports.
• Collects payments, issues receipts, and reconciles daily deposits.
• Counsels patients on financial information and monitors balances.
• Enters and reconciles daily charges (if applicable).
• Attends training, staff meetings, and orientation sessions.
• Completes annual skill assessments and maintains job competencies.

Skills

Customer service

Communication skills

Basic computer skills

Office equipment knowledge

Attention to detail

Education

Bachelor's degree in Business/Healthcare or related

Associates degree + 2 years experience

Job description

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions. Students at University of Arkansas System will also view open positions and apply within Workday by searching for “Find Jobs for Students”. All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

Closing Date: 10/03/2026

Type of Position: Administration - Outreach

Job Type: Regular

Sponsorship Available: No

Institution Name: University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at [e-mail].

Department: ICE | MUSL NWA Bentonville Access

Department's Website: https://uamshealth.com/northwest/orthopaedics-and-sports-medicine/

Summary of Job Duties:

We are seeking a dedicated Patient Representative to join our team. The Patient Representative works under general supervision, counseling patients on their financial status and obligations. This position will identify and refer the patient and/or responsible party to an appropriate sponsoring agency. The position will be responsible for processing high-risk pre-certifications, developing and implementing denial avoidance plans, and producing reports on revenue cycle functions within the various departments to ensure appropriate financial error reports are worked and corrected. The patient representative is expected to demonstrate competency in the job elements of all the levels of the Access Coordinator positions. The ideal candidate will have strong communication skills, attention to detail, and a commitment to providing excellent patient support while contributing to the financial health of our organization.

Join us and become an essential part of supporting our patients and advancing care in the Northwest region!

Qualifications:

Minimum Qualifications:

• High School Diploma/GED plus four (4) years of experience in customer service, call center, business office administration, registration, billing, insurance, or scheduling.

Knowledge, Skills & Abilities:

• Ability to follow oral instructions, read, and write.
• Computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines, including printers and scanners.
• Excellent customer service skills.

Preferred Qualifications:

• Bachelor's degree in Business, Healthcare or related OR Associates Degree plus two (2) years of experience in customer service, call center, business office administration, registration, billing, or scheduling

Additional Information:

Key Responsibilities:

Customer Service

• Greets and assists the public professionally, maintaining effective communication and confidentiality.
• Resolves conflicts with careful listening and negotiation skills.
• Maintains accurate records and uses communication devices effectively.

Check-In & Out/Scheduling Procedures

• Schedules and coordinates appointments, pre-registers patients, and updates accurate information.
• Manages walk-ins, creates patient charts, and handles scheduling for surgeries and tests.
• Issues excuses, sends no-show letters, and maintains tracker boards.

Insurance Verification/Benefit Explanation

• Verifies insurance, completes ABNs, and handles authorizations and pre-certifications.
• Tracks referrals and ensures accurate benefit information in systems.

Reporting

• Maintains care plans, inputs statistics, and addresses medical record issues.
• Generates maintenance reports, including work denials and canceled clinic reports.

POS Collections & Patient Counseling

• Collects payments, issues receipts, and reconciles daily deposits.
• Counsels patients on financial information and monitors balances.

Charge Entry

• Enters and reconciles daily charges (if applicable).

Professional Development

• Attends training, staff meetings, and orientation sessions.
• Completes annual skill assessments and maintains job competencies.

Salary Information: Commensurate with education and experience

Required Documents to Apply: Resume

Optional Documents: List of three Professional References (name, email, business title), Proof of Veteran Status

Pre-employment Screening Requirements:

Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity: Hearing, Manipulate items with fingers, including keyboarding, Sitting, Talking

Frequent Physical Activity: Reaching, Standing, Walking

Occasional Physical Activity: Balancing, Crouching, Lifting, Pulling, Pushing

Benefits Eligible: Yes