Supervisor, Revenue Cycle Management

Tegria Company; Saint Paul (MN); Hybrid; USD 100.000 - 115.000; Vollzeit

Benefits dieser Stelle

Remote work options

Health and dental plans

Generous paid time off

Zusammenfassung

Tegria in Saint Paul, MN is seeking a Revenue Cycle Team Supervisor to lead the billing and collections group, ensuring timely, accurate work and compliance with policies.

You will oversee client contracts, monitor KPIs, mentor staff, and partner with management to optimize cash flow and reduce denials.

Qualifikationen

• Bachelor’s degree in health information management or accounting or equivalent.
• 3+ years supervisory experience in medical billing.
• Able to travel to client sites and office as needed; able to work outside normal hours.
• Experience mentoring team members and developing action plans.
• Extensive experience with MEDITECH and/or other EMR systems.
• Strong knowledge of HIPAA, billing guidelines, and third-party billing requirements.
• Able to analyze billing data and improve cash flow; present findings clearly.

Aufgaben

• Supervise Revenue Cycle Team, delegating tasks and evaluating performance.
• Oversee client contracts to ensure deliverables and provide status reports.
• Lead daily team activities and coordinate with management.
• Monitor KPIs to improve client cash flow, reduce denials, and minimize bad debt.
• Onboard and train new team members.
• Develop new processes to improve quality, efficiency, and speed.
• Maintain compliance with company and regulatory requirements.
• Provide feedback to management and participate in corrective actions.

Kenntnisse

Supervisory experience

Revenue cycle knowledge

Excel & PowerPoint

Communication skills

Problem solving

Willingness to travel

Mentoring

Ausbildung

Bachelor’s in HIM or accounting

Tools

MEDITECH

EMR systems

Microsoft Office

AR software

Jobbeschreibung

Core Responsibilities of the Role

• Supervising the work of the Revenue Cycle Team by delegating work, monitoring progress, and evaluating work product for timeliness, quality, and compliance with policy and procedures
• Overseeing current customer contracts to make sure the team is meeting Tegria deliverables and sending status reports
• Coordinating and leading daily team activities
• Assisting with management decisions and activities
• Providing feedback about team members to management
• Developing new processes and improving existing processes in pursuit of team goals with emphasis on quality, efficiency, and speed.
• Following and enforcing guidelines, processes, and procedures to accomplish objectives and ensure compliance with company and regulatory requirements
• Helping to increase employee engagement through listening and mentoring
• Providing input to management on performance evaluations, bringing performance concerns to management attention, and participating in corrective actions
• Performing the work of revenue cycle analysts
• On-boarding and training new team members
• Monitoring key performance indicators in Revenue Cycle and working closely with management to improve clients' cash flow, reduce denials, and minimize bad debt.
• Maintaining a strong working knowledge of all RCM processes
• Researching and identifying denial trends. Collaborating between department leadership to improve processes to resolve issues and reduce impact to the accounts receivable.
• Developing and coaching team members
• Recommending and implementing coaching or corrective action

Additional Responsibilities

• Performing other duties as assigned

Required Qualifications

• Bachelor's degree in health information management or accounting, or related fields; or equivalent combination of education and experience
• 3+ years supervisory experience in medical billing including hospital billing and collections
• Able and willing to travel to client sites and office as needed
• Able and willing to work outside of normal hours
• Experience mentoring less experienced team members
• Extensive experience implementing, supporting, optimizing, and upgrading MEDITECH and/or other EMR
• Experience being evaluated against, and creating action plans based on financial goals and targets to create a profitable service line
• Complete understanding and in-depth working knowledge of healthcare revenue cycle; Good working knowledge of medical terminology, billing guidelines, HIPAA and compliance; Solid knowledge of third-party billing requirements and HIPAA 837/835 electronic language.
• Able to work independently and with wide latitude for independent judgement
• Able to establish and monitor performance/productivity standards
• Able to balance workload of being a supervisor and individual contributor
• Has excellent judgement, understanding when and what questions to ask to reach well informed decisions that minimize risk.
• Advanced skills in Microsoft Office and proficient with computer-based accounts receivable applications.
• Able to perform complex mathematical calculations for adjudication of accounts and applying complex contractual arrangements as determined by contracts negotiated within the customer contract.
• Has strong collaboration and problem-solving skills.
• Able to analyze billing data and perform trending analysis to improve billing utilizing advanced Excel and Power Point for presentation.
• Possess excellent time management, organizational skills and prioritizing skills to permit handling the workload
• Able to work with team members, customers, providers and medical facility staff tactfully and effectively.
• Exceptional verbal and written communication skills
• Strong attention to detail
• Strong commitment to ethical behavior and complying with laws and regulations involved in the job.
• Comfortable and accountable working in a remote work environment in which video conference calls and virtual shared workspaces and tools are common.
• Able to communicate tactfully and firmly with team members and stakeholders
• Must have a private, secure workspace available at home/remote office and access to internet with speed sufficient to perform the job

Desired Qualifications

• MEDITECH experience preferred

Success CriteriaPeople who are successful in this role…

• Maintain high standards for the quality of their own and others' work
• Thrive under the pressure of time constraints
• Approach their work with a service mentality
• Autonomous and have excellent follow-through
• Open to feedback and a mindset to grow skills
• Able to adapt to change, delays or unexpected events while maintaining a positive mindset

Salary Range

$100,000-$115,000

Now, a little about us …

At Tegria, we bring bold ideas and breakthroughs to improve care, technology, revenue, and operations in ways that move healthcare organizations from patient-centered to human-centered. We are helping healthcare put people first—both patients and those who dedicate their lives to delivering care.And at the very core of this vital work is our incredibly talented people.People with different backgrounds who welcome challenge and change. People who listen first, ask hard questions, and make decisions to cultivate a culture of equity and inclusion. People who chase after goals, growth, and generosity. We're real. We're nimble, and we believe in our mission to humanize healthcare.

Perks and benefits

• Your health, holistically. We offer a choice of multiple health and dental plans with nationally recognized networks, as well as vision benefits, a total wellness program, and an employee assistance program for you and your family.
• Your financial well-being. We offer competitive wages, retirement savings plans, company-paid disability and life insurance, pre-tax savings opportunities (HSA and/or FSA), and more.
• And everything in between. Our lifestyle benefits are unrivaled, including professional development offerings, opportunities for remote work, and our favorite: a generous paid-time-off program, giving you the flexibility to plan a vacation, take time away for illness (or life's important events), and shift your schedule to accommodate those unexpected curve balls thrown your way.

Tegria is an equal employment opportunity employer and provides equal employment opportunities (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.