Senior Epic Applications Analyst

Tegria Company; United States; Remote; USD 110,000 - 125,000; Full time

Benefits offered by this job

Health & dental plans

Vision benefits

Remote work opportunities

Generous paid time off

Job summary

Tegria is seeking an Advisory, HB Epic Applications Analyst to deliver Epic expertise to managed services and consulting clients in healthcare. You will configure, optimize, troubleshoot, and support Epic applications, aligning with regulatory requirements and industry best practices.

You will engage with stakeholders to analyze workflows, implement system enhancements, and participate in testing, training, and documentation.

Qualifications

• Bachelor’s degree or healthcare-related certification or equivalent experience.
• Epic certification with ability to support three or more HB, PB and Claims applications.
• 8+ years of Epic application analyst experience or Epic consulting background.
• Experience working on multiple projects or clients simultaneously.
• Expert knowledge of assigned applications and relevant workflows.
• Strong understanding of healthcare workflows, clinical and business operations, regulatory requirements.

Responsibilities

• Communicate clearly and proactively, providing updates and managing client expectations.
• Track decisions, support change management, and minimize business disruptions.
• Collaborate with Client Success Managers to assist with client requests and provide outcome data.
• Assess client needs and current system builds to identify modifications to meet specifications.
• Document requirements and recommend solutions aligned with regulatory changes and IT updates.
• Configure, test, and validate modifications to meet requirements without downstream issues.
• Advise on deploying optimized functionality based on best practices and vendor recommendations.
• Build, test, train, and implement new infrastructure, workflows, and policies.
• Fully test deliverables to ensure reliability and accuracy.
• Document processes, analyze gaps, and deliver improvements.
• Provide Tier 2/3 support per SLAs and on-call commitments.
• Escalate issues to EHR and third-party vendors and validate solutions.
• Maintain change control and build documentation, identifying engagement risks.
• Support sales efforts and help scope potential engagements.

Skills

Epic certification

HB/PB/Claims knowledge

Multiple projects experience

Healthcare workflows

EHR knowledge

Client communication

Education

Bachelor’s degree in CS or healthcare field

Job description

As an Advisory, HB Epic Applications Analyst, your work at Tegria will focus on providing Epicapplication expertiseto managed services clients and to consulting clients. Configures,optimizes, troubleshoots andsupport Epicapplications to meet the needs of healthcare organizations.Collaborateswith stakeholders to analyze business and clinical workflows, troubleshoot technical issues,evaluate, recommend andimplement system enhancements. Providetechnical expertise, facilitate system upgrades, and ensuresystemcompliance with industry regulations.

The role you play

An effective Advisory, HB Epic Applications Analyst will help the organization on a whole achieve success through:

• Living our Tegria values: Respect Every Person, Act with Integrity, Strive for Better, Embrace Change, Deliver as a Team

Client Engagement & Communication

• Communicate clearly and proactively, providing timely updates and managing client expectations.

• Track and communicate decisions, contribute to change management, and ensure seamless transitions while minimizing business disruptions.

• Collaborate with Client Success Managers to assist with client requests and provide outcome data.

System Analysis & Solution Implementation

• Assess client needs, goals, and current system build to identify necessary modifications to meet functional specifications.

• Document business requirements and recommend solutions that align with regulatory changes, insurance requirements, hospital service adjustments, or IT updates.

• Configure, test, and validate application modifications to ensure they meet functional requirements without causing downstream or cross-functional issues.

• Advise clients on deploying optimized functionality based on best practices and evolving EHR vendor recommendations and implement system enhancements accordingly.

Testing, Training & Documentation

• Build, test, train, and implement new infrastructure, workflows, and policies.

• Fully test and verify deliverables to ensure they meet client requirements, reliability, and accuracy.

• Document current processes, analyze gaps, and deliver actionable improvements.

Ongoing Support & Issue Resolution

• Support clients during designated business hours and participate in after-hours on-call support as required by client contracts.

• Deliver high-quality Tier 2 routine maintenance and break/fix support to multiple clients in accordance with contracted SLAs.

• Provide Tier 3 project support to multiple clients.

• Apply systems analysis techniques to perform root cause analysis and recommend solutions aligned with industry and EHR vendor best practices.

• Escalate issues to EHR and third-party vendors on behalf of the client, building, testing, and validating vendor-proposed solutions.

Risk Management & Continuous Improvement

• Adhere closely to customer policies surrounding change control and build documentation.

• Identify and escalate engagement risks related to timelines, resources, and other issues while creating mitigation plans.

• Proactively notify team members and management of potential delays or obstacles.

Team Support

• Actively participate in and support efforts to build and maintain quality service delivery.

• Contribute to the development and maintenance of the knowledge base, workflows, and other documentation.

• Report potential engagement expansion opportunities identified while working on assigned engagements.

• Develop materials to support sales efforts as needed.

• Help scope potential new engagements.

• Track and report the measurable impact of work, ensuring value for both the client and Tegria.

• Stay current with EHR system certifications and application knowledge.

• Serve as an application lead as appropriate.

• Mentor less experienced team members.

• Performs other generally related duties as assigned.

What we’re looking for

We expect:

• Bachelor’s degree in computer science, a healthcare-related professional certification or licensure, or an equivalent combination of education and experience.

• Epic certification with the ability to support in three or more applications: HB, PB and Claims.

• Typically,8+yearsofwide-rangingexperienceas anEpic applicationanalystor in Epic consulting.

• Working successfully on multiple projectsor multiple clientssimultaneously.

• Expertknowledge of assignedapplicationsandrelevant workflows.

• Solid knowledge of healthcare workflows, clinicaland businessoperations, and regulatory compliance requirements.

• Recognized as an advanced individual contributor and subject matter expert with specialized skill set and broad understanding of related areas.

• Understands the interrelationships ofdifferent functions/departments/disciplines.

• W2 project-based consultants will be expected to provide a computing device that adheres to industry standards and security best practices to use in satisfying the Project Services on behalf of Tegria

Success Criteria

People who are successful in this role…

• Are productive, responsive, and reliable in a remote working environment.

• Swiftly adjust priorities and plans in response to changing workload, circumstances, or feedback.

• Articulate thoughts clearly, persuasively, and tactfully, accurately conveying ideas and reasoning in a way that resonates with clients.

• Translate complex technical and business concepts to varied audience levels, ensuring clear communication with both technical and non-technical stakeholders.

• Deliver engaging presentations with confidence, energy, and polished style.

• Activelycontributesto a collaborative team environment by sharing knowledge, developing skills, and supporting overall team performance.

• Project competence, credibility, and trustworthiness.

• Take ownership of their work and outcomes, holding themselves accountable for meeting deadlines, achieving results, and upholding quality standards without relying on external pressure or oversight.

• Adhere to project timelines an proactively notify team members and management of any potential delays or obstacles.

• Continuallyrefinetheir expertise inEHRapplicationsand broaden their abilities across multipleones.

Salary Range

$110,00 - $125,000

Now, a little about us …

At Tegria, we bring bold ideas and breakthroughs to improve care, technology, revenue, and operations in ways that move healthcare organizations from patient-centered to human-centered. We are helping healthcare put people first—both patients and those who dedicate their lives to delivering care.

And at the very core of this vital work is our incredibly talented people.

People with different backgrounds who welcome challenge and change. People who listen first, ask hard questions, and make decisions to cultivate a culture of equity and inclusion. People who chase after goals, growth, and generosity. We’re real. We’re nimble, and we believe in our mission to humanize healthcare.

Perks and benefits

Top talent deserves top rewards. We’ve carefully curated a best-in-class benefits package, meant to meet you wherever you are in your life and career.

• Your health, holistically. We offer a choice of multiple health and dental plans with nationally recognized networks, as well as vision benefits, a total wellness program, and an employee assistance program for you and your family.
  

• Your financial well-being. We offer competitive wages, retirement savings plans, company-paid disability and life insurance, pre-tax savings opportunities (HSA and/or FSA), and more.
  

• And everything in between. Our lifestyle benefits are unrivaled, including professional development offerings, opportunities for remote work, and our favorite: a generous paid-time-off program, giving you the flexibility to plan a vacation, take time away for illness (or life’s important events), and shift your schedule to accommodate those unexpected curve balls thrown your way.
  

Tegria is an equal employment opportunity employer and provides equal employment opportunities (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All qualified candidates are encouraged to apply.