Cafe Retail Sales Associate - Rock Shop

Hard Rock International; Northern (KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Hard Rock International is seeking a Retail Sales Associate to guide guests through the shopping experience, selling Hard Rock merchandise with enthusiasm and product knowledge. You will engage as a tour guide, communicator, entertainer, and memorabilia curator while maintaining store standards and delivering memorable guest experiences.

The role emphasizes strong interpersonal skills, problem-solving, and the ability to work with a team in a fast-paced environment. Benefits may vary by status.

Qualifications

• Two months of on-the-job training or related experience.
• Strong leadership and interpersonal skills coupled with excellent communication.
• Ability to handle multiple tasks in a fast-paced retail environment.

Responsibilities

• Greet guests and handle inquiries politely.
• Process sales transactions accurately using the POS system.
• Direct guests to different areas and maintain product knowledge.
• Provide engaging, memorable guest experiences through upselling.
• Keep store clean, stocked, and visually aligned with standards.
• Perform opening, closing, and side duties as assigned.
• Ensure guest satisfaction through service and follow-up.

Skills

Leadership

Interpersonal skills

Communication

Customer service

Teamwork

Multitasking

Detail oriented

Cash handling

Product knowledge

Education

On-the-job training

Tools

POS system

Computer literacy

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits

Job Description: The Retail Sales Associate is responsible for being the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As a Retail Sales Associate (RSA), you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician.

Essential Job Functions

• Greets guests, answers the phone, and answers questions accurately and politely.
• Makes proficient sales transactions using a point-of-sale system; handles cash and other forms of payment; maintains proper cash drawer balances.
• Directs guests to different areas of the property.
• Demonstrates impeccable product knowledge by determining guests’ needs through actively engaging in conversations with them and informing guests of product features and benefits.
• Uses proven suggestive selling techniques (ie. Related items, higher-quality items, transitional phrases).
• Maintains a clean and organized store; maintains proper product stock levels through retail pulls and inventories.
• Displaying Retail product through Hard Rock’s visual display standards.
• Performs opening, closing, and side duties including but not limited to; cleaning glass, polishing brass, sweeping and vacuuming, folding products, etc.
• Assures the complete satisfaction of each and every guest by creating memorable experiences.
• Attend and participate in meetings, completing follow-up as assigned.
• Perform work regularly and predictably.
• Responsible for cleaning and sanitizing work and public spaces.
• Other duties as assigned.

Qualifications

This knowledge and these abilities are typically acquired through two months of on-the-job training or related experience.

Skills

• Strong leadership and interpersonal skills
• Excellent interpersonal, oral and written communication skills.
• Meticulous, organized and accurate Extreme confidentiality.
• Familiarity with a variety of computer systems and applications.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Manage multiple details and tasks concurrently in a changing environment.
• Able to work effectively in a team environment.
• Analyze and think about how possible solutions impact on the entire operation.

Physical Demands

Ability to stand and sit for extended periods of time. Ability to walk distances. Ability to lift 30 to 40 lbs. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!