Supervisor - Retail

Goodwill Industries of San Diego County; Santee (CA); On-site; USD 40,000 - 60,000; Full time

Job summary

Goodwill Industries of San Diego County seeks a dedicated individual to assist with daily store operations in Santee, California. Responsibilities include overseeing production and retail operations, ensuring customer service excellence, and motivating staff.

The ideal candidate should have supervisory and retail experience, along with basic computer skills. Join a mission-driven organization that values creativity and collaboration while making a difference in the community.

Qualifications

• One year of supervisory experience is preferred.
• Retail experience preferred.
• Ability to understand basic principles of running a retail store.

Responsibilities

• Assist management in daily store operations.
• Provide training and support to staff.
• Ensure cleanliness and organization of the store.

Skills

Excellent customer service

Leadership

Microsoft Word and Excel

Education

High School Graduate or GED

Tools

Electronic cash register

Job description

Are you looking for meaningful work and want to make a difference? Joining the Goodwill team could be a great fit for you! At Goodwill we live and breathe our Core Values of Creativity, Credibility, and Collaboration. We are a mission‑integrated organization that is funded by resalable goods. Last year alone, we were able to keep 10 million pounds of donated goods from hitting our landfills. Through the reselling of donated items, we can provide job readiness training and employment opportunities to individuals with disabilities and barriers to employment.

Position Summary

Assists the management team in the daily operations of the store. Daily duties will include some management functions, opening/closing store, overseeing production/retail operations, ensuring staff follows all policies and procedures.

Essential Functions

• Ensures excellent customer service is provided to customers and donors.
• Provides leadership, guidance, training and professional development in a positive environment to motivate staff, increase productivity, and achieve departmental goals.
• Engages the staff and creates a positive work environment where employment relationship matters are minimum.
• Assists in preparing performance evaluations, 5‑minute goal setting conversations, and work schedules.
• Responsible for maintaining store/department in clean, safe and organized fashion with merchandise appropriately displayed.
• Documents and reports any concerns or issues in a prompt and timely manner to management.
• Performs other duties as assigned.
• Supports the implementation of organizational initiatives such as 4DX methodology.

Skills and Abilities

Education High School Graduate or General Education Degree (GED) preferred.

Experience One year of supervisory experience. Retail experience preferred.

Computer Skills Basic computer skills, email, internet use, Microsoft Word and Excel.

Certificates & Licenses Having a CA Driver’s License, a driving record acceptable to Goodwill’s insurance company requirements, and an insured reliable vehicle is preferred.

Other Requirements Ability to operate electronic cash register. Must be able to understand the basic principles of running a retail store: stocking, merchandise flow, quotas, cash handling, bank deposit procedures and sales reports. Ability to work with simple arithmetic (addition, subtraction, fractions, percentages, etc.). Ability to calculate figures and amounts related to cash handling (for example, change discounts, etc.). Ability to read and understand sales reports.