Supervisor - Retail

sdgoodwill; Oceanside (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated individual to assist in managing daily store operations. This role involves ensuring exceptional customer service, providing leadership and training to staff, and maintaining a clean and organized store environment. The ideal candidate will have a strong background in retail, excellent communication skills, and the ability to motivate a team. Join a mission-driven organization that values creativity and collaboration, and contribute to a workplace that makes a difference in the community by providing job readiness training and opportunities for individuals facing barriers to employment.

Qualifications

• One year of supervisory experience in a retail environment is preferred.
• Basic computer skills including email and internet use.

Responsibilities

• Ensure excellent customer service and oversee daily store operations.
• Provide leadership and training to staff in a positive environment.
• Maintain store cleanliness and organization while managing merchandise.

Skills

Customer Service

Leadership

Training and Development

Basic Computer Skills

Retail Operations

Education

High School Graduate or GED

Tools

Microsoft Word

Microsoft Excel

Electronic Cash Register

Job description

About Us

Are you looking for meaningful work and want to make a difference? Joining the Goodwill team could be a great fit for you! At Goodwill, we live and breathe our Core Values of Creativity, Credibility, and Collaboration. We are a mission-integrated organization that is funded by resalable goods. Last year alone, we were able to keep 10 million pounds of donated goods from hitting our landfills. Through the reselling of donated items, we can provide job readiness training and employment opportunities to individuals with disabilities and barriers to employment.

Overview

POSITION SUMMARY: Assists the management team in the daily operations of the store. Daily duties will include some management functions, opening/closing the store, overseeing production/retail operations, ensuring themselves/staff follows all policies and procedures.

Responsibilities

Essential Functions Statements:

1. Ensures excellent customer service is provided to customers and donors.
2. Provides leadership, guidance, training, and professional development in a positive environment to motivate staff, increase productivity, and achieve departmental goals.
3. Engages the staff and creates a positive work environment where employment relationship matters are minimized.
4. Assists in preparing performance evaluations, 5-minute goal-setting conversations, and work schedules.
5. Responsible for maintaining the store/department in a clean, safe, and organized fashion with merchandise appropriately displayed.
6. Documents and reports any concerns or issues in a prompt and timely manner to management.
7. Performs other duties as assigned.
8. Supports the implementation of organizational initiatives such as 4DX methodology.

Qualifications

SKILLS AND ABILITIES:

Education: High School Graduate or General Education Degree (GED) preferred.

Experience: One year of supervisory experience. Retail experience preferred.

Computer Skills: Basic computer skills, Email, internet use, Microsoft Word, and Excel.

Certificates & Licenses: Having a CA Driver’s License, a driving record acceptable to Goodwill’s insurance company requirements, and an insured reliable vehicle is preferred.

Other Requirements: Ability to operate an electronic cash register. Must be able to understand the basic principles of running a retail store: Stocking, merchandise flow, quotas, cash handling, bank deposit procedures, and sales reports. Ability to work with simple arithmetic (addition, subtraction, fractions, percentages, etc.). Ability to calculate figures and amounts related to cash handling (for example, change discounts, etc.). Ability to read and understand sales reports.