Supervisor - Retail

crownacehardware; Lake Havasu City (AZ); On-site; USD 29,000 - 32,000; Full time

Job summary

Susanville Ace Hardware is hiring a Supervisory leader to oversee daily store operations, coach team members, and ensure outstanding customer experiences. You will supervise staff, manage HR-related tasks, and uphold safety and financial controls.

Ideal candidates bring prior managerial experience, strong leadership and communications skills, and a willingness to work evenings, weekends, and holidays as needed. This on-site role supports exciting retail initiatives and customer-focused service.

Qualifications

• High School diploma or GED equivalent.
• College preferred or vocational training.
• Past managerial experience is preferred.
• Strong leadership and clear communication are essential.
• Willingness to work flexible hours including evenings, weekends, and holidays.

Responsibilities

• Represent and embody core values and expectations.
• Provide regular coaching and mentoring to team members on projects and goals.
• Supervise all store staff including daily operations, leadership and HR functions.
• Oversee store safety, security, finances, customers and employees.
• Ensure visual merchandising standards and store displays.
• Oversee merchandising, pricing, promotions, end caps and displays.
• Review inventory to reduce shrinkage and maintain stock levels.

Skills

Leadership

Communication

Problem Solving

Teamwork

Flexibility

Education

High School diploma or GED

College preferred

Job description

SUSANVILLE ACE HARDWARE IS HIRING

SUPERVISOR

Way more than just a Hardware Store

Susanville Ace Hardware is that kind of place! We are focused on providing world class service to our customers and our employees. We thrive in a fun and challenging environment. Together with Ace we are proud to have won the JD Powers Award for Customer Service 16 years running. Our Vision is to be "The most helpful hardware stores on the planet" by providing an "Amazing Customer Experience" every time.

Major Responsibilities:
The major responsibilities for this position include but are not limited to the following:

• Must strongly represent and embody the Susanville Ace Core Values and Expectations.


• Provide regular and ongoing coaching and mentoring to team members to ensure strong understanding, open communications, and clearly defined team focus on projects, goals, and expectations.


• Supervision of all staff within store location, including but not limited to daily operations, leadership and HR functions.


• Overall responsibility for store safety/security, financial, customer, and employee safety.


• Understand and supervise the visual presentations to ensure standards are met with regards to end caps, floor displays, and general retail merchandising.


• Help oversee Merchandising of store, including pricing, promotions, end caps and displays.


• Review retail inventory and overstock to: reduce shrinkage, maintain appropriate stock levels, and ensure inventory reporting accuracy.

Minimum Requirements:
Education/Training:

High School diploma or GED equivalent.
College preferred or vocational training.
Possess some product knowledge of hardware related products along with willingness to learn.

Experience:

Past managerial experience is preferred.

Skills/Knowledge:

Strong leadership and analytical skills
Ability to communicate clearly and effectively in all situations.
Strong problem -solving and organizational skills.
Excellent verbal and written communication skills.
Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business.
A commitment to service excellence and customer satisfaction.
Solid team player with professional demeanor and excellent interpersonal skills.

Physical Requirements:
The minimum physical requirements for this position include but are not limited to:

Must be able to lift 50 pounds frequently to load and unload customer orders.
Ability to stand for extended periods of time.
Ability to hear, understand and communicate orally and in writing to communicate with staff and customers a normal in-person and phone conversation.
Ability to bend and twist, push and pull, stoop, and kneel.
Ascend and descend ladder.
Ability to work at heights.

Rate of Pay: $21.50 - $22.50 / Hour

Applicant CCAA Pre-Collection Notice

We collect Personal Information from you in connection with your application for employment with Crown Hardware, Inc and Lifestyle Hui, LLC, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at [e-mail]. For avoidance of doubt, no portion of the CCAA Policy other than this Applicant CCAA Pre-Collection Notice shall apply to information we collect about job applicants who are California Consumers (i.e., California residents).