Supervisor, Retail

Atlanta Falcons Stadium Company, LLC (\"STADCO\"); Atlanta (GA); On-site; USD 21,000 - 30,000; Part time

Job summary

Mercedes-Benz Stadium in downtown Atlanta seeks a Part-Time Retail Supervisor to lead a designated set of stadium stores during events. You will oversee guest experience, merchandise replenishment, and store readiness, ensuring high standards and smooth operations.

You will circulate among locations during events, coach Retail Associates, run pre-event huddles, and support training. This role requires retail supervisory experience, strong customer service skills, and the ability to work evenings

Qualifications

• Previous retail, customer service, hospitality, or guest service experience required.
• Previous retail lead or supervisory experience preferred.
• Demonstrated ability to lead, coach, and provide direction to team members in a fast-paced environment.

Responsibilities

• Oversee event-day execution across approximately 2–3 assigned smaller stadium retail locations.
• Serve as the first point of contact for routine operational issues within assigned locations and elevate significant concerns to Retail Operations leadership.
• Actively circulate among assigned locations throughout events to monitor store conditions, guest traffic, product availability, staffing, and operational needs.
• Take primary event-day responsibility for product availability and sales-floor replenishment across assigned locations.
• Actively restock merchandise and maintain organized backstock to support efficient replenishment throughout events.
• Maintain established visual merchandising, signage, pricing, and product presentation standards.
• Provide event-day leadership, direction, and support to Retail Associates assigned to designated locations.
• Conduct pre-event huddles to communicate assignments, product priorities, promotions, event information, and operational expectations.
• Assign associates to register, selling floor, replenishment, and other responsibilities based on business needs.
• Support training and onboarding of new Retail Associates and communicate attendance, performance, or conduct concerns to the Retail Operations Manager.
• Lead by example by actively supporting guest service, transactions, replenishment, recovery, and other frontline responsibilities as needed.
• Become fully trained and proficient in approved custom jersey production processes, equipment, and quality standards.
• Lead by example in delivering an exceptional guest experience and assist with product questions, transactions, and customer concerns as needed.
• Provide post-event feedback regarding store conditions, staffing, product availability, and operational challenges.
• Other duties as assigned.

Skills

Retail experience

Customer service

Supervisory

Leadership

Job description

At the Blank Family of Businesses, our Core Values drive our culture, guide our decisions, and make our organization a great place to work.

GIVE BACK TO OTHERS

Recognize that the well-being of business cannot be separated from the well-being of society. Join in our ongoing efforts to give back through time, talents, labor and financial commitment.

LEAD BY EXAMPLE

Demonstrate an entrepreneurial spirit that supports our culture and vision. Take full advantage of our empowerment philosophy by offering suggestions, making decisions and taking responsibility for actions. Stand up for your convictions and vocalize your opinions.

INNOVATE CONTINUOUSLY

Constantly seek new ways to improve results and move above and beyond what seems possible. Demonstrate non-stop reinvention. Do not let unnecessary bureaucracy kill innovation. Implement high quality, new processes, products, services, or solutions that meet or exceed the needs and expectations of our customers.

PUT PEOPLE FIRST

Demonstrate understanding that people are the center, the heartbeat of any successful enterprise. Build rapport and trust by demonstrating sensitivity and respect for others. Empower and listen to associates because they are our number-one source for information and ideas. Invest time and resources in developing associates’ skills and assisting them in managing their careers.

LISTEN AND RESPOND

Listen to internal and external customers (fans, grantees, players, associates, vendors, partners) to understand what they need. View customer needs as golden opportunities that, when creatively addressed, will enhance our competitive edge and the environment in which we all work and professionally grow. Dedicate the needed resources, time and energy to creating lasting value for all customers.

INCLUDE EVERYONE

Our individual differences make our organization more valuable. Value diverse ideas, experiences, skills, work styles and backgrounds. Harness individual differences to create a competitive advantage and better support our partners. Encourage others to accept and capitalize on diversity.

Position Summary

The Part-Time Retail Supervisor serves as a hands-on frontline leader for a designated retail zone consisting of approximately 2–3 smaller retail locations throughout Mercedes-Benz Stadium. This position provides event-day leadership to Retail Associates assigned to those locations and is responsible for store readiness, merchandise replenishment, guest experience, and consistent operational execution. The Part-Time Retail Supervisor actively circulates among assigned locations throughout each event to ensure stores remain stocked, organized, properly staffed, and guest-ready.

Roles and Responsibilities

• Oversee event-day execution across approximately 2–3 assigned smaller stadium retail locations.
• Serve as the first point of contact for routine operational issues within assigned locations and elevate significant concerns to Retail Operations leadership.
• Actively circulate among assigned locations throughout events to monitor store conditions, guest traffic, product availability, staffing, and operational needs.
• Take primary event-day responsibility for product availability and sales-floor replenishment across assigned locations.
• Actively restock merchandise and maintain organized backstock to support efficient replenishment throughout events.
• Maintain established visual merchandising, signage, pricing, and product presentation standards.
• Provide event-day leadership, direction, and support to Retail Associates assigned to designated locations.
• Conduct pre-event huddles to communicate assignments, product priorities, promotions, event information, and operational expectations.
• Assign associates to register, selling floor, replenishment, and other responsibilities based on business needs.
• Support training and onboarding of new Retail Associates and communicate attendance, performance, or conduct concerns to the Retail Operations Manager.
• Lead by example by actively supporting guest service, transactions, replenishment, recovery, and other frontline responsibilities as needed.
• Become fully trained and proficient in approved custom jersey production processes, equipment, and quality standards.
• Lead by example in delivering an exceptional guest experience and assist with product questions, transactions, and customer concerns as needed.
• Provide post-event feedback regarding store conditions, staffing, product availability, and operational challenges.
• Other duties as assigned.

Qualifications and Education Requirements

• Previous retail, customer service, hospitality, or guest service experience required.
• Previous retail lead or supervisory experience preferred.
• Demonstrated ability to lead, coach, and provide direction to team members in a fast-paced environment.
• Ability to stand, walk, bend, and move throughout scheduled shifts and lift, carry, and move merchandise weighing up to 25 pounds.
• Ability to work a flexible schedule including evenings, weekends, holidays, home games, concerts, and special events.

About Mercedes-Benz Stadium

Opened in August 2017, Mercedes-Benz Stadium is a world-class sports and entertainment venue in downtown Atlanta and home to the National Football League’s Atlanta Falcons and Major League Soccer’s Atlanta United. The multi-purpose stadium was named the 2019 Sports Facility of the Year and is host to major sports and entertainment events, including the 2026 World Cup, the 2018 and 2025 College Football Playoff National Championships, the 2018 MLS Cup, and Super Bowl LIII. Mercedes-Benz Stadium is the first professional sports stadium in North America to achieve LEED Platinum Certification and the first stadium worldwide to achieve TRUE Platinum Certification for zero waste by the United States Green Building Council. Mercedes-Benz Stadium is proud to be collaborating with naming rights partner Mercedes-Benz and thirteen founding partners including Coca-Cola, Equifax, The Home Depot, Novelis, SCANA Energy, Truist, IBM, Georgia Power, American Family Insurance, Global Payments, Ticketmaster, and Delta Airlines. To learn more about Mercedes-Benz Stadium visit www.mercedesbenzstadium.com. Follow us on Facebook, Instagram and Twitter.